Engineer Mobility & VIP Support

DU

Key Accountabilities:

• Plan the weekly and daily workload with appropriate resource mapping to achieve targeted KPI s.
• Prepare weekly and monthly agents and operations performance reports.
• Support implementation of complex VIP requirements regarding software and hardware.
• Plan for executive management hardware and software updates in a timely manner to ensure business continuity.
• Follow up on the escalation process to ensure the service standards in terms of quality and response times are always met.
• Work with other members to ensure optimum desktop network.

Qualifications:

• Bachelor degree or higher in Computer Science/IT or equivalent.

Experience:

• Minimum 2 years of experience in Technology/ Information Services role.

Skills:

• Ability to lead teams
• Very strong technical knowledge in telecom infrastructure
• Demonstration of strong Leadership and strategic thinking skills
• Excellent written and verbal communication skills
• Strong English language written & verbal communication skills. Bilingual capability (fluency in English & Arabic).