Executive Housekeeper - Public Area

Wynn Al Marjan Island

Oversee daily operations of public areas including lobbies, corridors, restrooms, lounges, pool areas, and other guest-facing spaces.

Implement and monitor cleaning schedules, SOPs, and quality control protocols.

Conduct regular inspections to ensure cleanliness, safety, and aesthetic standards are consistently met.

Manage inventory and procurement of cleaning supplies, equipment, and d cor maintenance items.

Lead, train, and mentor public area attendants and supervisors, fostering a culture of excellence and accountability.

Monitor team performance and support development plans to enhance service delivery.

Ensure staffing levels are aligned with operational needs and guest traffic patterns.

Respond promptly and professionally to guest feedback and service requests related to public areas.

Collaborate with Engineering, Security, and other departments to ensure seamless operations and maintenance.

Maintain discretion and attention to detail in VIP and high-profile guest areas.

Assist in managing departmental budgets, controlling labor and supply costs.

Analyze operational metrics and guest feedback to drive continuous improvement.

Ensure compliance with health, safety, and sanitation regulations.

Support sustainability initiatives related to waste reduction, energy efficiency, and eco-friendly practices in public spaces.

Oversee and manage the daily operations of the Public Area Department

Plan, execute and monitor cleaning and maintenance programs in all public areas and throughout the hotel and casino

Monitor and inspect the daily upkeep and maintenance of public areas, including casino, restrooms, shopping arcade, banquet rooms, lobbies, guest hallways, pool, porte cochere, exterior and offices

Schedule and monitor special projects, including periodic deep cleaning, painting, chandelier cleaning, carpet shampooing and marble restoration

Liaise with the Facilities Department to resolve maintenance requests, issues and complaints

Develop and monitor operations policies and procedures

Develop, implement and monitor quality control mechanisms for Public Areas, including health and safety, cleaning and maintenance, service standards, staff grooming, use of cleaning chemicals and equipment handling

Monitor inventory levels of cleaning chemicals and tools to ensure they are always adequately stocked and maintained according to operational needs

Oversee Public Area administration and paperwork

Coordinate and monitor the preparation of operating expenses, payroll budgets and updates on capital improvements

Continuously improve health and safety standards

Accept any other duties and responsibilities assigned by the Director Public Area

Coordinate with relevant departments to satisfy guests requests

Respond to guests requests and handle escalated complaints promptly and to their satisfaction

Execute corrective action if necessary and ensure follow-through if no immediate solution can be found

Provide feedback to guests recommendations, share their ideas with staff and management and include in planning and operations

Approve rosters, vacations and breaks and ensure manpower meets business demands

Approve overtime/undertime records in a timely manner

Implement and monitor departmental training plans and write operating procedures

Supervise, direct and lead the team to achieve department goals

Conduct regular briefings and disseminate Company information to the team

Hire, train, supervise, and manage Public Area staff

Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making

Test and correct any deviations from procedures swiftly through on the job training

Assess adherence to standards and arrange training sessions and refresher courses for staff in coordination with the Trainer

Develop and share your vision for the department

Maintain effective communication with all Team Members by providing written and verbal translations

Monitor Team Members manners and grooming according to Company standards

Promote a work environment where employees feel valued, appreciated, involved, equal and safe

Company and Department Responsibilities

Report regular progress to the Director - Public Area

Monitor industry and market trends and recommend adjustments to services, pricing, and Team Member wage levels accordingly

Suggest creative ideas to management to enhance the Public Area s image and offering

Interact with Department and Company Team Members, management, and contractors professionally and positively

Attend Department and inter-Department meetings and share relevant information

Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications

Adhere to the Company policies and procedures and comply with the Code of Conduct

Remain well-mannered and well-groomed as per Department and Company standards

Follow health and safety standards and strive for constant improvement to avoid health and injury hazards

Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible