F&B Captain

AccorHotel

Main Duties:

• Check storage areas for proper supplies, organization and cleanliness. Instruct and assist designated personnel to rectify any cleanliness/organization deficiencies.
• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business base on micros detail beverage sales.
• Check stock of wines / champagnes as per agreed per stock levels. Ensure wines are received, properly stored and kept secured.
• The proper maintenance and temperature of all wines to ensure the best qualities..
• Meet with the Chef de Cuisine to review daily specials; update board with wine suggestions. Ensure that staffs are aware and promote.
• Ensure that accurate wine lists are available and in good condition for each meal period.
• Check the wine stands, bucket, decanters, linen, ensuring agreement to standards of cleanliness, supply of stock and organization.
• To assist in the operation and be visible during entire meal period upselling the beverages orders maximizing revenue and ensuring guest satisfaction
• Assist restaurant staff with their job functions to ensure optimum service to guests.
• Anticipate guest s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
• Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Review status of assignments and any follow-up actions with on-coming supervisor.
• Successful completion of the training / certification process.