F&B Supervisor - Club Lounge Mandarin Oriental Hotel Group

About the job

Based at the Mandarin Oriental Downtown, Dubai, within the Club Lounge in Dubai, the Food and Beverage Supervisor will oversee and personally involve all operational aspects of a particular shift to ensure all service steps are followed and guarantee every guest is delighted. The role is responsible for ensuring the highest standards of service, managing and developing our team, and delivering exceptional dining experience for our guests. The F&B Supervisor reports to the Assistant Manager.

As an F&B Supervisor, you will be responsible for the following duties:

• Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction, while maintaining compliance with health, safety, and sanitation regulations.
• Conduct regular inspections to maintain a clean, safe, and organized environment, and understand and explain the outlet s concept and offerings to guests and colleagues.
• Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively, reporting severe issues to managers.
• Support the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality, and ensuring proper menu presentation.
• Train colleagues, identify learning and development needs, and foster a positive work environment, promoting teamwork and addressing conflicts.
• Engage warmly with guests, ensure customer satisfaction, create WOW moments, and participate in regular meetings to discuss operational updates and improvements.

As an F&B Supervisor, we expect from you:

• Holds a High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Experience as a supervisor in a high-volume restaurant with the highest service levels, and at least 2 years experience working in a 5-star luxury hotel environment.
• Demonstrates the ability to understand guest needs and deliver superior customer service, with proven ability to support management in motivating and leading a diverse team.
• Possess basic computer skills, including MS Office, and fluent verbal and written communication skills in English (Arabic or other languages preferred).
• Exhibits strong interpersonal and communication skills to interact effectively with guests, colleagues, and stakeholders at all levels, as well as exceptional organizational skills with attention to detail.
• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.