Food And Beverage Attendant Arabian Horeca Cafe

Always ensure to provide excellent quality service by responding politely and diligently to customer’s orders, queries, concerns, complaints, requests and provide appropriate solution in line with the company policy and standard operating procedure at all times.

Welcome and greet the customers with smile and great enthusiasm upon entering and leaving the shop at all times.

Ensure to be knowledgeable and updated with all the menu items, prices, dietary restrictions, promotions and assist the customer’s inquiry appropriately at all times.

Up sell by offering the flavor of the month or any available promotional offers at all times.

Offer items substitution for customers with allergies or other dietary restrictions as per our customized menu standard at all times.

Ensure to accurately take customer’s orders and serve within the stipulated time at all times.

Arrange, clean the tables, chairs, mop the working floor area including the laboratory area at all times.

Observe relevant health and safety standards as per municipality instruction at all times.

Be pro-active and check for customer’s feedback for overall dine-in experience

Always ensure that the assigned working area, materials, tools and equipment used is well maintained and clean at all times.

Report and escalate any damage, wastage, customer complaints, non-compliance to company policy immediately to the line manager at all times.

Organize the materials, ingredients (FIFO) at all times.

Follow the gelato procedure as per the recipe book (regeneration process) at all times.

Clean, and sanitize the gelato machine at all times.

Check and monitor the temperature of all fridges at all times.

Wash the dishes, utensil at all times

Use the check list for every after-shift hand-over