Food And Beverage Supervisor

IHG Hotels & Resorts

Your role will include but not be limited to:

• Lead daily shift briefings, communicating hotel updates, service focus areas, and team goals to ensure a unified, guest-ready team.
• Ensure all service equipment is clean, functional, and properly set up before each shift to maintain a smooth and polished operation.
• Monitor inventory levels and stock control procedures, ensuring availability of items and minimizing waste or loss.
• Coordinate with culinary and bar teams to ensure the menu and wine list are current, well-presented, and aligned.
• Create a warm, welcoming environment by engaging with guests proactively always with a smile and responding to feedback or concerns promptly and professionally.
• Oversee service quality, timing, and guest satisfaction, ensuring consistency with Hotel s standards.
• Lead by example on the floor, mentoring and guiding the team in delivering seamless, intuitive service with genuine hospitality.
• Support the training and development of team members, nurturing their growth and fostering a culture of continuous improvement.
• Manage all cash handling ensuring accuracy, security, and full compliance with financial protocols.
• Prepare and reconcile daily financial reports, verifying all transactions and ensuring accountability.
• Maintain accurate shift logs, recording guest feedback, service highlights, and any incidents to ensure smooth handovers and operational continuity.
  
  

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.
  
  

Ideally, youll have some or all the following qualifications and experience were looking for:

• Minimum 2 years in a similar supervisory role within a luxury hotel or upscale dining environment
• Excellent communication skills and a service-focused mindset.
• Strong knowledge of Food & Beverage operations, cash handling procedures, and guest service standards.
• Passionate about hospitality, with a keen eye for detail and a heart for people.
• Fluent in English; additional languages are an advantage.
  
  

What You Can Expect From Us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including impressive room discounts, and some of the best training in the industry.