Food & Beverage Attendant Holiday Inn

YOUR DAY TO DAY

• You are responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests.
• To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager
• To be the main direct guest contact sales person and offer prompt service
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly
• Presents bills to guests and ensures settlement of the same
• Promotes all menu items and promotions.
• Ensures all opening and closing duties are followed according to the checklist.
• Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
• Responsible for clearing and arranging the stations.
• Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured.
• Performs other duties as may be assigned by your supervisor from time to time
• Complies with hotel rules and regulations.
• Complies with company grooming and hygiene, and uniform standards
• Ensures that all guest welcomed, seated and thanked on departure with a smile.
• Accurately and promptly fulfilling guest requests.
• Understands and anticipate guest needs.
• Maintains a high level of knowledge which will enhance the guest experience.
• Demonstrates a service attitude that exceeds expectations.
• Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities.
• Ensures compliance with relevant employment laws and hotel or company policies and procedures.
• Performs other duties and projects as assigned.

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!

Previous experience in similar role preferred. Alcohol awareness and handling and/or food service permit or valid health/food handler card, as required by local law. Trainings in Food & Beverage preparations, High school certificate or diploma. Fluency in English is a must, additional languages are an added advantage. Strong ability to build and maintain relationships.