Front Office & Guest Services

Confidential Company

Multiple Vacancies

Posted on 6 Mar

Experience

1 - 2 Years

Monthly Salary

AED 2,500 - 4,000 ($676 - $1,081)

Job Location

Dubai, Sharjah, Ajman - United Arab Emirates (UAE)

Education

Bachelor of Arts(Economics), Any Graduation, MBA/PG Diploma in Business Mgmt(Marketing)

Nationality

Any Nationality

Gender

Any

Benefits

Visa, Transportation, Medical Insurance, Commission, Accomodation

Vacancy

8 Vacancies

Job Description

Roles & Responsibilities

  • Greet guests with genuine warmth and efficiency, creating a positive first impression that sets the tone for their stay.
  • Manage guest check-in and check-out processes with precision, ensuring accuracy and a seamless experience.
  • Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
  • Process reservations, cancellations, and modifications accurately, utilizing hotel management systems.
  • Coordinate with other hotel departments to fulfill guest needs and ensure smooth operations.
  • Maintain a clean and organized front desk area, upholding the hotel's standards of presentation.
  • Provide information about hotel services, local attractions, and transportation options, offering personalized recommendations.
  • Manage guest accounts and financial transactions with accuracy, including cash handling and credit card processing.
  • Proactively identify and address guest needs, going above and beyond to create memorable experiences.
  • Stay updated on hotel policies, procedures, and emergency protocols, ensuring guest safety and security.

Desired Candidate Profile

  • Possess strong interpersonal skills, with the ability to build rapport and interact effectively with diverse guests.
  • Show a commitment to providing exceptional customer service and exceeding guest expectations.
  • Possess strong problem-solving skills and the ability to handle guest issues with tact and diplomacy.
  • Demonstrate a proactive and detail-oriented approach to work, with the ability to multitask effectively.
  • Exhibit a positive attitude, strong work ethic, and a willingness to learn and adapt.
  • Be able to stand for extended periods and perform physical tasks as needed.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Receptionist
  • Front Office Assistant
  • Guest Service Agent
  • Hospitality
  • Conflict Resolution
  • Problem Solving

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Confidential Company

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