Front Office Manager
Marriott
Employer Active
Posted 8 hrs ago
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Experience
2 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supervise front office areas including reception, guest services, telephones, and bell services
Monitor daily operations to ensure service standards and guest expectations are met
Manage check-in and checkout processes for efficiency and accuracy
Handle guest concerns and resolve issues promptly
Support staffing needs, scheduling, and team allocation
Ensure strong coordination across departments for smooth guest experiences
Deliver regular communication to the team regarding goals, service expectations, and performance
Support revenue goals by monitoring room availability and front office procedures
Maintain compliance with all hotel policies and operational standards
Guide team members through coaching and ongoing development
Act as support for the Front Office Manager during absence
Skills Set
- Front office operations
- Guest relations and service recovery
- Team supervision and coaching
- Communication and interpersonal skills
- Problem-solving and conflict handling
- Hotel systems (PMS, reservations, call management)
- Time and resource management
Desired Candidate Profile
Bachelor s degree in hospitality or related field preferred
2+ years of experience in front office or guest services (management experience an advantage)
Strong leadership and communication abilities
Ability to handle guest situations with professionalism and calm
Skilled in multitasking and managing operations during peak hours
Knowledge of hotel systems and reservation platforms
Company Industry
Department / Functional Area
Keywords
- Front Office Manager
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Marriott
JW Marriott Marquis Hotel Dubai is a flagship luxury hotel within Marriott International s global portfolio. Known for its exceptional service, modern design, and business-friendly environment, the property offers an inspiring place to build a hospitality career. Employees are supported through continuous learning, recognition programs, and a people-first culture built around well-being and service excellence.