Front Office Manager
Marriott
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
This leadership role oversees daily front office operations at JW Marriott Marquis Dubai, ensuring exceptional guest experiences, smooth check-in/out processes, and consistent service delivery aligned with Marriott luxury standards. The position drives team performance, operational efficiency, and guest satisfaction across all front office functions.
Key Responsibilities
- Oversee front office operations including reception, concierge, and guest services
- Ensure efficient check-in, check-out, and room assignment processes
- Maintain high guest satisfaction through proactive service and problem resolution
- Lead and coach the front office team, fostering engagement and continuous improvement
- Coordinate with housekeeping, reservations, and other departments for smooth daily operations
- Ensure all brand standards, SOPs, and luxury service guidelines are followed
- Analyze guest feedback and implement service enhancement initiatives
- Manage front office financial performance, staffing levels, and scheduling
- Ensure compliance with safety, security, and data protection policies
- Support VIP arrivals, special requests, and personalized guest experiences
- Prepare operational reports and participate in management meetings
- Drive upselling initiatives and revenue contribution from the front office
Skills Set
- Front office operations
- Guest experience management
- Team leadership
- Problem resolution
- Hotel systems (Opera PMS)
- Time management
- Communication
- Service quality control
- VIP handling
- Operational planning
Why Join Us
- Opportunity to grow within Marriott s global luxury portfolio
- Comprehensive training, development, and recognition programs
- Supportive and people-first workplace culture
- Multicultural team environment with career advancement pathways
- Be part of one of Dubai s landmark luxury hotels
Desired Candidate Profile
Ideal Profile
- Experience in front office or guest services leadership roles
- Strong understanding of luxury hospitality operations
- Excellent leadership, communication, and guest-handling skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Knowledge of PMS systems such as Opera
- Team-oriented mindset with focus on service excellence
- Flexible to work shifts, weekends, and holidays
Company Industry
Department / Functional Area
Keywords
- Front Office Manager
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Marriott
JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury collection, recognized for exceptional service, refined experiences, and a strong people-first philosophy. The brand empowers associates to grow, thrive, and deliver thoughtful, elevated hospitality rooted in the JW Treatment approach.