Front Office Supervisor

Accor Group

Job Title
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE
Job Description
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting.

Job Details:

Job Location: Dubai, UAE
Industry: Hotel / Resort / Lodging
Function: Receptionist / Front Desk
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Position Overview:

As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.

What You ll Do:

* Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff
* Create and manage weekly rosters, attendance tracking, and leave calendars
* Coordinate room assignments and verify guest details and payment methods
* Oversee night shift duties including system audits and daily date rollovers
* Lead daily team briefings and service improvement sessions
* Collaborate closely with Housekeeping and other departments for operational efficiency
* Handle special room requests, inspect VIP rooms, and manage guest preferences
* Address guest concerns with professionalism and ensure prompt resolution
* Maintain updated guest documentation and reservation accuracy in Opera PMS

Ideal Profile:

* Prior experience in a supervisory front office role within a hotel or resort
* Strong organizational, scheduling, and multitasking skills
* Proficient in Microsoft Windows and Opera property management system
* Presentable, calm under pressure, and customer-oriented
* Excellent communication and team leadership capabilities
* Flexible to work across different shifts including nights and weekends

Why Join Us:

* Be part of a living legend with unmatched charm and historic value
* Collaborate with a passionate team in a truly unique hospitality environment
* Benefit from learning, development, and advancement within the Accor group
* Experience career growth in Dubai s vibrant hospitality sector

About the Company:

The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance.
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