Front Office Supervisor
ibis, ibis Styles, ibis ...
Employer Active
Posted on 17 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Oversee daily front desk operations, ensuring exceptional guest service from arrival to departure.
Manage guest inquiries, requests, and concerns, ensuring prompt resolution and satisfaction.
Proactively anticipate guest needs and provide personalized assistance.
Promote and sell hotel services (rooms, dining) to enhance guest experience and revenue.
Maintain high standards of service quality, confidentiality, and discretion.
Handle billing, payments, and cash management accurately.
Manage guest records, reservations (especially off-hours), and communication channels.
Oversee inventory management, safe operations, and guest relocations.
Ensure smooth handling of luggage and vehicle flows.
Contribute to team training and ensure adherence to hotel standards.
Maintain a safe, clean, and accessible front entrance and surrounding areas.
Facilitate effective communication between guests, departments, and external partners.
Desired Candidate Profile
Higher education.
Minimum of 3 years in a Front Office role within hospitality.
Strong team management and leadership skills.
Fluent in English. Additional language will be an advantage.
Exceptional interpersonal skills.
Customer service orientation.
Precision, organization, and time management skills.
Ability to anticipate needs and take initiative.
Teamwork and adaptability.
Passion for hospitality and service.
Discretion and practical problem-solving abilities.
Professional demeanor and appearance.
Company Industry
Department / Functional Area
Keywords
- Front Office Supervisor
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ibis, ibis Styles, ibis ...
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.