Front Office Supervisor

Melia Hotels and Resorts

Employer Active

Posted 8 hrs ago

Experience

7 - 8 Years

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Location

United Arab Emirates

Experience

7 to 8 years

Qualification Level

Graduate

Job Function

Secretary / Front Office

Skillset

Front office, customer service , Leadership Skills

Preferred Jobseekers

Jobseekers from any country; Locally available candidates only apply for this job; Jobseekers from any GCC country

Key Responsibilities:

Supervise front office staff and ensure efficient check-in/check-out procedures.
Provide exceptional guest service and handle guest complaints professionally.
Maintain accurate guest records and billing information.
Coordinate with housekeeping and maintenance to ensure room readiness.
Monitor daily arrivals, departures, and room allocations.
Train and mentor front desk team members.
Ensure adherence to hotel policies and procedures.
Assist in revenue management and upselling strategies.
Prepare and analyze daily reports.

Qualifications:

Proven experience in front office management or supervisory role.
Excellent communication and interpersonal skills.
Strong leadership abilities.
Knowledge of PMS (Property Management System) and MS Office.
Fluency in English; additional languages are a plus.

Company Industry

Department / Functional Area

Keywords

  • Front Office Supervisor

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