General Manager - Cleaning & Catering

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Key Responsibilities

• Lead and inspire a diverse team of managers, supervisors, and frontline staff.
• Oversee day-to-day operations of cleaning and catering services across multiple sites.
• Ensure compliance with health and safety standards, food safety regulations, and company policies.
• Monitor inventory, equipment, and supply usage to minimize waste and cost.
• Prepare and manage budgets, forecasts, and financial reports.
• Analyze financial data to identify cost-saving opportunities and improve profitability.
• Negotiate contracts and manage vendor relationships.
• Maintain strong relationships with existing clients, addressing feedback and resolving issues promptly.
• Participate in business development efforts, including client presentations and proposal development.
• Ensure high levels of client satisfaction and retention.
• Recruit, train, and retain high-performing staff.
• Conduct performance reviews and implement staff development plans.
• Handle disciplinary matters and promote positive employee relations.