Growth Manager
Client of Pink Camel
Employer Active
Posted 11 hrs ago
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Lead, manage, and mentor the B2B & B2C Renewals teams to achieve monthly revenue and retention targets.
- Own and manage the renewals revenue pipeline across multiple customer segments.
- Develop and implement customer retention and renewal strategies to maximize revenue growth and conversion rates.
- Monitor team performance through key KPIs including renewal rates, conversion rates, customer retention, and revenue generation.
- Conduct regular coaching sessions, performance reviews, and capability development plans to strengthen team performance.
- Ensure accurate tracking and management of client interactions and renewal opportunities within the CRM system.
- Analyse renewal performance data and prepare detailed reports with actionable insights for senior management.
- Collaborate cross-functionally with Sales, Operations, Finance, and Client Experience teams to deliver seamless customer renewal journeys.
- Identify and implement process improvement initiatives to enhance operational efficiency and customer satisfaction.
- Manage escalations and complex client renewal cases professionally and efficiently.
- Forecast monthly renewal revenue and ensure alignment with overall business growth objectives.
- Maintain compliance with internal policies, operational procedures, and service excellence standards.
Desired Candidate Profile
Qualifications & Requirements:
- Bachelor s Degree or Master s Degree in Business Administration, Management, or a related field.
- 5 7+ years of experience in renewals, customer success, account management, or revenue-driven roles.
- Minimum 2 3 years of experience managing teams within B2B and/or B2C environments.
- Experience within company formation, business setup, or service-based industries is highly preferred.
- Strong data analysis, reporting, forecasting, and pipeline management skills.
- Proven experience in process improvement, performance management, and operational optimization.
- Strong leadership and people management capabilities with experience coaching and developing high-performing teams.
- Excellent decision-making, problem-solving, and stakeholder management skills.
- Strong communication, negotiation, and customer relationship management abilities.
- Strategic mindset with the ability to thrive in a fast-paced, target-driven environment.
- Proficient in English; Arabic language skills are desirable but not mandatory.
Company Industry
Department / Functional Area
Keywords
- Growth Manager
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