Guest Experience & Operations Coordinator

Homevy

As the Guest Experience & Operations Coordinator, you will be one of our initial hires and play a crucial role in supporting our growth. Due to the exciting stage of our company, we seek someone adaptable and versatile, comfortable handling a variety of responsibilities. This position is integral to enhancing the guest and owner experience, assisting with day-to-day operations, and providing support to our sales and marketing teams. You will work closely with the Head of Operations and collaborate with the CEO, contributing to the development and refinement of our processes and company structure.

At Homevy, we deeply value the contributions of every individual who joins our team. We are committed to fostering a diverse and inclusive workplace, beginning with our hiring process. We believe that a range of perspectives and experiences is key to our success and the success of our partners.

Homevy is a premier property management company specializing in short and mid-term rentals in Dubai. Our mission is to cultivate a collaborative work environment with strong core values for our staff, partners, and guests. We pride ourselves on transparency, quality service, reliability, convenience, and intentionality in everything we do.

Role Overview

As the Guest Experience & Operations Coordinator, you will be one of our initial hires and play a vital role in supporting our growth. Due to the exciting stage of our company, we seek someone adaptable and versatile, comfortable handling a variety of responsibilities. This position is integral to enhancing the guest and owner experience, assisting with day-to-day operations, and providing support to our sales and marketing teams. You will work closely with the Head of Operations, contributing to the development and refinement of our processes and company structure.

Requirements Key Responsibilities:

• Guest Experience Support: Assist in ensuring all guests have an exceptional experience from booking to check-out by addressing any concerns or issues promptly and professionally. Act as a support resource for resolving guest-related queries.
  
• Property Coordination: Serve as a primary point of contact for property owners, assisting with revenue management tasks, ensuring properties are well-maintained, and coordinating with necessary teams for property upkeep.
  
• Customer Support: Provide excellent customer service to both guests and property owners, handling inquiries and resolving issues efficiently. Escalate complex issues to senior team members as needed.
  
• Operations Assistance: Support the daily operations of our properties, including coordinating housekeeping schedules, facilitating repairs and maintenance, and assisting with vendor coordination for property setups.
  
• Project Coordination: Assist in the setup of new properties, ensuring that all aspects of property readiness are completed on time and to the highest standards by coordinating with relevant teams and vendors.
  
• Sales & Marketing Support: Assist with promoting Homevy s services by contributing to marketing campaigns, managing social media content, and supporting sales efforts through administrative tasks.
  

Education and Experience:

• A Bachelor s degree in Hospitality Management, Business Administration, or a related field is preferred but not required.
  
• Prior experience in customer service, hospitality, or administrative roles is highly desirable.
  
• Experience in the hospitality industry or property management is a plus, but not mandatory.
  
• Strong organizational skills with attention to detail and the ability to multitask.
  
• Excellent communication skills, both verbal and written.
  
  

Benefits

• Visa
  

• Health insurance
  

• Flight ticket home every 2 years
  

• Health and wellness benefits
  

• Professional development opportunities
  

• 30 days Annual Leave
  

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