Guest Relations Agent ACCOR

Posted 30+ days ago

Experience

1 - 7 Years

Job Location

Doha - Qatar

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Welcome guests with a warm and professional demeanor.

  • Handle guest check-ins, check-outs, and reservations efficiently.
  • Address guest inquiries, requests, and concerns promptly and courteously.
  • Provide information about hotel services, facilities, local attractions, and transportation.
  • Coordinate with housekeeping, concierge, and other departments to meet guest needs.
  • Maintain accurate guest records and ensure confidentiality.
  • Assist in handling guest complaints, aiming for quick and satisfactory resolutions.
  • Promote hotel services and loyalty programs to enhance guest experience.
  • Maintain a clean, organized, and professional front desk and lobby area.
  • Perform other duties as assigned by management.

Desired Candidate Profile

Diploma or equivalent; hospitality or tourism-related education preferred.

  • Previous experience in guest relations, front desk, or customer service is an advantage.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Professional appearance and a friendly, approachable attitude.
  • Proficiency in hotel management software (e.g., Opera) and MS Office.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Guest Relations Agent

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ACCOR


https://careers.accor.com/global/en/job/guest-relations-agent-in-la-cigale-hotel-managed-by-accor-doha-qatar-jid-85796

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