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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- To greet and take care of marina guests and handle all inquiries.
- To accomplish general office procedures such as customer e-mailing responses, necessary documents preparation for signing the contracts, updating customer data base, regular reports etc.
- To deal with all berths related contracts: storage usage etc., make offers, issue invoices, conclude berthing, storage and travel lift contracts.
- To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.
- To insert all necessary data and keep records up to date to operate the marina management software properly.
- To collect payments and hand over to the accounting department along with related reports
- Carry out any other reasonable task as assigned by the management.
- Provide outstanding services and ensure customer satisfaction
- Address customer concerns and complaints promptly and professionally.
- Respond to customer needs and requests in a timely manner.
- Prepare operational and financial records for Management to review
- Post charges to customers and handle payments transactions.
- Evaluate the performance and provide appropriate feedback.
- Clear and handle the outstanding balances.
- Maintain the customer s account with the MMS
- To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.
- To ensure compliance with ISO integrated management systems requirements in the daily operations of Dubai Harbour Marinas
Desired Candidate Profile
Preferred Educational Qualifications And Professional Certifications
- High school or bachelor s degree (Preferably from a Maritime School or a School of Tourism)
Experience
- Front desk / Hospitality and service experience (Marina or Hotel or Camp) for minimum 2 years
Company Industry
Department / Functional Area
Keywords
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Shamal Holding
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.