Head Waiter / Head Server

Co Chocolat

About The Role

We are looking for an experienced and customer-focused Head Waiter to lead our front-of-house service team. The Head Waiter will ensure excellent guest service, supervise wait staff, and maintain high service standards at all times. This role requires strong leadership, attention to detail, and a passion for hospitality.

Key Responsibilities:

Supervise and coordinate daily front-of-house service operations
Lead, train, and motivate wait staff to deliver exceptional customer service
Greet guests, manage table assignments, and handle special requests
Ensure service standards, cleanliness, and presentation are consistently met
Take customer orders and serve food and beverages when required
Handle guest complaints professionally and escalate issues when necessary
Coordinate closely with kitchen and management to ensure smooth operations
Monitor staff attendance, grooming, and performance during shifts
Assist in opening and closing duties, including cash handling and reports
Ensure compliance with company policies, hygiene, and safety standards

Qualifications:

Proven experience as a Head Waiter, Senior Waiter, or similar role
Strong leadership and team management skills
Excellent communication and interpersonal skills
Customer-oriented with a positive and professional attitude
Ability to work under pressure in a fast-paced environment
Knowledge of food, beverages, and service etiquette
Flexible to work shifts, weekends, and holidays
Fluency in English (additional languages are an advantage)

Preferred Skills
Experience in caf or fine-dining environments
Basic knowledge of POS systems
Strong problem-solving and decision-making skills

Job Type : Full-time
Pay: Based on Experience
Experience: UAE F&B: 2 years (Required) "}",