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Job Description
Roles & Responsibilities
Key Responsibilities
Develop and execute strategic plans to grow the high-end business, including annual sales targets and client acquisition/retention strategies.
Identify and capitalize on new business opportunities, partnerships, and events to strengthen the brand s presence among VIC clients.
Monitor market trends, competitor activity, and client feedback to adapt commercial strategy.
Client Relationship Management
Build and nurture lasting relationships with VIC and H-N-W clients, ensuring exclusive and personalized experiences at every touchpoint.
Lead key client appointments, bespoke presentations, and private events, acting as the primary ambassador of the brand s high-end collections.
Oversee the clienteling process and ensure meticulous follow-up and after-sales care.
Collaboration & Synergy
Foster close collaboration and synergy with the Fashion division and Fashion advisors to deliver a seamless ultimate experience for clients.
Work jointly on cross-category activations, exclusive events, and joint client initiatives to maximize client engagement and opportunities.
Collaborate closely with marketing team on events planning and boutiques animations to ensure efficiency and optimization of promotion investments.
Team Leadership & Collaboration
Collaborate closely with retail teams management, sales associates, and marketing to drive client engagement and maximize conversion opportunities.
Support the professional development of team members by fostering a culture of excellence, luxury service, and commercial performance.
Product & Inventory Management
Oversee high-end product assortment, stock levels, and special orders in alignment with sales objectives and client demand.
Work with merchandising and operations teams to ensure timely availability and optimal presentation of high-end pieces.
Collaborate closely with Europe HEB Team to ensure alignment of priorities and availability of pieces.
Reporting & Analysis
Track, analyze, and report on sales performance, client activity, and business KPIs, providing actionable insights to senior management.
Prepare regular business reviews and contribute to annual budgeting and forecasting processes.
Desired Candidate Profile
Bachelor s degree in Business, Marketing, Luxury Management, or related field.
Minimum 5 to 7 years experience in luxury retail, with a focus on high-end watches and/or jewelry.
Proven track record in business development, client relationship management, and achieving sales targets in the luxury sector
Deep understanding of the luxury customer mindset and knowledge of VIC client expectations.
Strong expertise on Jewelry and Watches.
Exceptional interpersonal, communication, and negotiation skills.
Entrepreneurial spirit, strategic mindset, dynamic and strong leadership capabilities.
Willingness to travel as required.
Company Industry
Department / Functional Area
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