HR OPERATIONS OFFICER (STAFFING/ MANPOWER/OUTSOURCING Co.) – Bilingual STAR SERVICES LLC

We are looking for a proactive and detail-oriented HR Operations Officer (Client Management) who is bilingual i(English and Arabic). This role will be responsible for supporting HR operational processes for outsourced staff while acting as a key liaison between the staffing company and its clients. The candidate will ensure compliance, accurate workforce administration, and a high standard of service delivery to client accounts.

Key Responsibilities:

Client Account Support

• Act as a dedicated HR operations contact for assigned clients, ensuring smooth day-to-day operations.
• Understand client-specific HR processes and ensure alignment with staffing solutions.
• Support client onboarding processes, including documentation, employee induction, and systems setup.
• Resolve client inquiries related to HR operations, attendance, payroll inputs, and compliance.

HR Operations & Administration

• Manage end-to-end employee lifecycle processes (onboarding, transfers, contract management, renewals, terminations).
• Maintain and update employee records accurately in HR systems and databases.
• Coordinate with payroll and PRO teams to ensure timely visa processing, insurance, and salary administration.
• Track and report on employee attendance, leave, and disciplinary records.

Compliance & Documentation

• Ensure all employee records and HR processes comply with labor laws and client-specific requirements.
• Prepare contracts, offer letters, and other legal documents in accordance with policies.
• Conduct regular audits of employee files and client documentation to ensure accuracy and compliance.

Reporting & Data Management

• Prepare regular reports on manpower, attrition, attendance, and contract status.
• Support HR analytics and client reviews with accurate data and operational insights.
• Maintain service level agreements (SLAs) and key performance indicators (KPIs) for client deliverables.