Intellect Operations Support Engineer

Capgemini

Job Description

Experiences

• Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).
  
  

Operational Support

• Production/Non-Prod Intellect application operational support on a shift basis (24/7) for multiple international regions.
• Deployment of Intellect core, lending, collateral, ARX, integrator & interface modules based on approved release notes.
• Installation of Intellect products for new environment setups (SIT, UAT, DEV).
• Intellect EOD environment setup on Unix platform and execution.
• Automation Skills (APP Dynamics, Shell Scripting, DB Scripting, Python)
• Handling and evaluating monitoring tools like APPD, SIEM, DAM, and MSB.
• Troubleshooting daily application performance metrics, including heap usage and connection leaks, threshold metrics (e.g., CPU, Memory, response time).
• Providing timely and effective technical support to Intellect operations (business, APM users), resolving daily issues with minimal disruption to core business operations.
• Creating and managing change requests on core application, infra, security, compliances associated, including assessing risk, planning, and implementing changes.
• Importing scan results into a vulnerability management tool (e.g., RBVM, IRR), prioritizing, and tracking vulnerabilities, assessing the risk associated with identified vulnerabilities, and creating remediation plans.
• Handling IRR-related tasks.
  
  

Job Description - Grade Specific

• Proficient in Sun Solaris 11, with expertise in system administration, configuration, and troubleshooting.
• Skilled in Oracle (9i, 10g, 11g, 19c) including database design, development, and management.
• Experienced with WebLogic 8, 10, 12c, with knowledge of application server administration, deployment, and management.
• Familiarity with SFTP, Citrix, F5, Firewall, Network configuration including secure file transfer and management.
• Strong understanding of SQL, with the ability to write efficient queries and manage databases.
• Active involvement with BCP team in Disaster Recovery (DR) tasks, ensuring application readiness and effectiveness of business continuity plan.
• Performing monthly OS and DB, Java patching including:
• Patch research and analysis, Testing and validation.
• Deployment and implementation with infra team support, Verification and reporting.
• Collaborating with infra team to simulate DR scenarios, test recovery procedures, and identify areas of improvement periodically.
• Collaboration with cross-functional teams to investigate, analyze, and resolve application-related IT incidents (Infra, Citrix, F5, Network), ensuring minimal downtime and prompt restoration of Intellect services.
• Following bank policies and processes based on standard procedures and SOP documents.
• Audit support responsibilities.