IT Assistant

Chedi Hospitality

Responsibilities

• Offer first-line technical support to staff for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist with setup, monitoring, and maintenance of LAN/WAN, Wi-Fi networks, and servers.
• Support software installations, updates, rollouts, and manage software licenses.
• Troubleshoot and determine solutions for technical problems, escalating to IT Manager as needed.
• Maintain accurate records of IT inventory, assets, software licenses, and support requests.
• Assist with regular data backups, data recovery procedures, and cybersecurity best practices.
• Support IT projects involving system upgrades, migrations, and hardware deployments.
• Ensure ongoing compliance with internal IT policies, procedures, and security standards.

Must have requirements

• Proven experience in IT support, preferably in a hospitality or corporate environment.
• Strong knowledge of Windows and Mac OS operating systems.
• Strong knowledge of VMware ESXI and NAS storages.
• Hands-on experience installing and maintaining computers, printers, and networking equipment.
• Hands on Cisco Meraki firewall, Network Switches & Access points.
• Solid understanding of LAN/WAN, Wi-Fi, and basic server administration.
• Solid understanding of music network BGM.
• Experience with software installations, updates, and managing software licenses.
• Experience with Telephonic PABX system.
• IP based CCTV Camera system.
• Guest Room key card system.
• Excellent troubleshooting and problem-solving skills.
• Ability to prioritize tasks and work independently in a busy onsite environment.
• Clear communication skills and a guest-service mindset.