IT Service Management Jobs in UAE

• 8 - 10 Years
• Dubai - United Arab Emirates

Lead the design and implementation of IT service management frameworks, establish governance policies, and conduct risk assessments to enhance operational efficiency.

• 5 - 10 Years
• Dubai - United Arab Emirates

Manage end-to-end product service delivery, ensuring alignment with business goals and ITIL practices while collaborating with cross-functional teams.

• 5 - 10 Years
• Dubai - United Arab Emirates

Design and optimize IT Service Management processes, ensuring efficiency and customer satisfaction while guiding clients on ITIL 4 constructs and continuous improvement.

• 7 - 9 Years
• Dubai - United Arab Emirates

Transform client operations by leveraging ServiceNow for ITSM, ITAM, HRSD, GRC, FSM, and CSM while mentoring teams and driving process improvements.

• 3 - 7 Years
• Dubai - United Arab Emirates

Lead architecture and implementation of secure on-premises ServiceNow deployment, requiring expertise in cloud strategies, infrastructure design, and governance practices.

• 2 - 5 Years
• Abu Dhabi - United Arab Emirates

Lead testing strategy and execution for ServiceNow implementations, ensuring quality through automation, collaboration, and adherence to best practices.

• 4 - 5 Years
• United Arab Emirates - United Arab Emirates

Act as subject matter expert in ITSM and design Service Management processes, requiring strong ServiceNow knowledge and process design skills.

• 5 - 6 Years
• Abu Dhabi - United Arab Emirates

Responsible for designing and implementing ServiceNow solutions, integrating with third-party tools, and collaborating with teams to meet business requirements.

• 1 - 3 Years
• Dubai - United Arab Emirates

Design and optimize service-based business processes, lead workshops, and support testing cycles with strong ServiceNow and ITIL 4 experience.

• 5 - 8 Years
• United Arab Emirates - United Arab Emirates

Lead design and governance of ServiceNow solutions in telecom, ensuring compliance with TM Forum standards and integrating with telecom systems.

• 7 - 10 Years
• Dubai - United Arab Emirates

Design and deliver BMC Helix Operations Management solutions, integrating ITSM and cloud ecosystems while providing technical leadership and architecture governance.

• 4 - 5 Years
• Abu Dhabi - United Arab Emirates

The role involves managing SMAX deployment, providing L2/L3 support, and ensuring integration across environments while adhering to ITIL best practices.

• 5 - 7 Years
• Dubai - United Arab Emirates

Provide user support, troubleshoot cloud technologies, mentor team members, and possess strong skills in network monitoring, programming, and customer service.

• 4 - 7 Years
• Dubai - United Arab Emirates (UAE)

Manage GoldenSource SaaS platform, ensuring stability and performance, while handling incident management and collaborating with stakeholders in IT operations.

• 7 - 9 Years
• Dubai - United Arab Emirates

Serve as a process expert, lead workshops, analyze business processes, and implement improvements while collaborating with clients and stakeholders.

• 1 - 7 Years
• Abu Dhabi - United Arab Emirates

Design and optimize business processes, guide clients on IT Service Management, and ensure customer satisfaction through effective communication and training.

• 10 - 12 Years
• Abu Dhabi - United Arab Emirates

Lead the Digital Workplace team to enhance end-user technology experience through IT support services, automation, and proactive service delivery.

• 21 - 22 Years
• United Arab Emirates - United Arab Emirates

Install, maintain, and repair hardware and software, providing technical support and troubleshooting while ensuring licensing and documentation are managed effectively.

• 4 - 5 Years
• Dubai - United Arab Emirates

Contribute to knowledge sharing, conduct user satisfaction surveys, manage SMAX deployment, and provide L2/L3 support while ensuring integration and automation.

• 4 - 5 Years
• Abu Dhabi - United Arab Emirates

Contribute to knowledge sharing, conduct user satisfaction surveys, deploy SMAX, provide application administration, and support ITSM integrations with strong technical skills.

• 2 - 5 Years
• Dubai - United Arab Emirates

Manage enterprise security stack, oversee application lifecycle, implement ITIL processes, and lead IT transformation programs with strong technical expertise.

• 7 - 9 Years
• Dubai - United Arab Emirates

Define and implement PMO frameworks, manage ServiceNow projects, oversee budgets, and drive process improvements while engaging stakeholders effectively.

• 6 - 13 Years
• Dubai - United Arab Emirates

Lead QA efforts for ServiceNow modules, define test strategies, perform various testing types, and manage defects using JIRA/TestRail in Agile environments.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates

Responsible for providing technical support, incident tracking, and customer satisfaction in a dynamic 24X7 environment, requiring strong communication and analytical skills.

• 3 - 6 Years
• Dubai , Abu Dhabi , Ajman - United Arab Emirates (UAE)

Provide technical support for hardware, software, and network issues, manage user accounts, and ensure compliance with IT policies.

• 1 - 5 Years
• Dubai , Abu Dhabi - United Arab Emirates (UAE)

Provide technical support for hardware, software, and network issues, ensuring minimal disruption while managing user accounts and connectivity.

• 3 - 5 Years
• Dubai - United Arab Emirates

Responsible for managing projects, utilizing strong communication and analytical skills, and collaborating with cross-functional teams to achieve objectives.

• 1 - 5 Years
• United Arab Emirates - United Arab Emirates

Seeking a hands-on support technician skilled in Windows 10/11, ITSM tools, and basic networking for onsite troubleshooting and end-user support.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates

Lead digital platform operations, define strategies, manage compliance, and drive automation while overseeing cross-functional teams in a government organization.

• 2 - 3 Years
• Dubai - United Arab Emirates

Design and govern ServiceNow process architecture for Order Management, ensuring compliance and excellence while collaborating with stakeholders and driving continuous improvement.