IT Service Management Jobs in UAE

• 5 - 8 Years
• Dubai - United Arab Emirates (UAE)

Lead administration and enhancement of Symphony Summit AI IT Service Management platform, focusing on workflow automation, scripting, custom development, and reporting.

• 6 - 12 Years
• Dubai - United Arab Emirates (UAE)

Seeking Arabic nationals with IT Service Desk experience, proficiency in ITSM tools, and knowledge of ITIL framework for leadership roles.

• 2 - 6 Years
• Abu Dhabi - United Arab Emirates

The ITSM Analyst administers IT Service Management tools, tracks performance metrics, ensures process compliance, and supports service delivery optimization.

• 10 - 15 Years
• United Arab Emirates - United Arab Emirates

The role involves managing IT service management projects, requiring expertise in cloud platforms, application modernization, and enterprise integration frameworks.

• 1 - 7 Years
• Dubai - United Arab Emirates

Gather and analyze business requirements for ITSM processes using ServiceNow, collaborating with stakeholders and ensuring compliance with best practices.

• 3 - 8 Years
• Dubai - United Arab Emirates

Enhance service efficiencies by managing ITSM processes, collaborating with IT teams, analyzing performance metrics, and providing training on ITSM tools.

• 5 - 7 Years
• Dubai - United Arab Emirates

Lead design and implementation of ServiceNow solutions, requiring expertise in ITSM, HRSD, ITOM, and ITIL, along with strong communication skills.

• 10 - 15 Years
• Abu Dhabi - United Arab Emirates (UAE)

Lead enterprise architecture and ServiceNow implementations, manage service provider relationships, and enhance IT service delivery with strong analytical skills.

• 5 - 10 Years
• Dubai - United Arab Emirates

Develop and maintain ServiceNow platform architecture, lead implementation and integration, customize applications, ensure governance, and collaborate with stakeholders for cont...

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Architect and build ServiceNow, lead ITSM, SAM, and HAM implementation, integrate technologies, develop workflows, and ensure successful deployment.

• 5 - 7 Years
• Dubai - United Arab Emirates

Responsible for business process design and optimization, with expertise in ServiceNow workflows and stakeholder influence in complex environments.

• 1 - 4 Years
• Dubai - United Arab Emirates

Design and maintain ServiceNow enterprise architecture, influence C-suite, and provide strategic guidance with strong knowledge of enterprise frameworks and certifications.

• 5 - 8 Years
• United Arab Emirates - United Arab Emirates

Lead design and governance of ServiceNow solutions in telecom, ensuring compliance with TM Forum standards and integrating with telecom systems.

• 8 - 10 Years
• Abu Dhabi - United Arab Emirates

Manage IT Service Management processes, conduct impact analysis, and ensure compliance with ITIL standards while driving continuous service improvement.

• 8 - 10 Years
• Dubai - United Arab Emirates

Design and maintain IT service management frameworks, oversee key processes, lead continuous service improvement, and manage ITSM team with strong analytical skills.

• 1 - 5 Years
• Dubai , Abu Dhabi , Fujairah - United Arab Emirates (UAE)

Provide on-site and remote IT support, troubleshoot hardware and software issues, manage user accounts, and assist with onboarding activities.

• 5 - 16 Years
• Dubai - United Arab Emirates

Seeking a certified engineer for end-to-end implementation, configuration, and integration of Nexthink platform with strong troubleshooting and documentation skills.

• 8 - 10 Years
• Dubai - United Arab Emirates

Participate in IT Service Management process improvement, manage service lifecycle, conduct analysis, and ensure adherence to ITIL standards with relevant certifications.

• 5 - 10 Years
• Dubai - United Arab Emirates

Oversee ServiceNow delivery, manage client relationships, lead projects, ensure quality, and develop team skills with strong leadership and communication abilities.

• 6 - 13 Years
• Dubai - United Arab Emirates

Lead QA efforts for ServiceNow modules, define test strategies, perform various testing types, and collaborate with teams using Agile methodologies.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates

Responsible for providing technical support, incident tracking, and customer satisfaction in a dynamic 24X7 environment, requiring strong communication and analytical skills.

• 3 - 6 Years
• Dubai , Abu Dhabi , Ajman - United Arab Emirates (UAE)

Provide technical support for hardware, software, and network issues, managing user accounts and connectivity while ensuring minimal business disruption.

• 3 - 8 Years
• United Arab Emirates - United Arab Emirates

Manage IT assets with strong knowledge of lifecycle, inventory control, and licensing; experience with ITAM tools and ITIL framework required.

• 3 - 5 Years
• Dubai - United Arab Emirates

Facilitate workshops, document requirements, optimize processes, and translate business needs into user stories; requires strong ServiceNow analysis and communication skills.

• 5 - 10 Years
• Dubai - United Arab Emirates

Define solution architecture for ServiceNow workflows, lead product vision, and translate business outcomes into platform capability with strong governance.

• 3 - 8 Years
• Dubai - United Arab Emirates

Manage Microsoft 365 administration, provide IT support, maintain hardware, and ensure network connectivity while documenting IT assets and operations.

• 5 - 7 Years
• Dubai - United Arab Emirates

Lead architectural design and governance for ServiceNow implementations, aligning business strategy with platform capabilities and ensuring compliance and scalability.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide user support, troubleshoot IT issues, administer systems, maintain documentation, and enable end-users with strong technical skills and customer service focus.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide technical support for healthcare applications, resolve incidents, collaborate with IT teams, and utilize ITIL principles for effective incident management.

• 4 - 7 Years
• Dubai - United Arab Emirates (UAE)

Provide end-user support by troubleshooting hardware and software issues, configuring networks, and ensuring effective communication with users.