IT Service Management Jobs in UAE

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Monitor network health and performance, troubleshoot issues, manage incident tickets, and enforce security protocols; requires CCNA certification and technical degree.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide initial technical assistance, perform troubleshooting, log tickets, and ensure SLA compliance while maintaining strong communication and customer service skills.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates (UAE)

Act as a liaison for system analysis, support application lifecycle, conduct impact assessments, and ensure compliance with security and governance standards.

• 6 - 12 Years
• Dubai - United Arab Emirates (UAE)

About the Role We are looking for an experienced Pre-Sales Engineer specializing in BMC Helix ITSM to support enterprise sales engagements. The ideal candidate will work closely...

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Manage IT service operations, incident and change management, ensuring ITIL compliance and continuous improvement while leading a professional team.

• 10 - 15 Years
• United Arab Emirates - United Arab Emirates

Job Details: Role: ITSM Project Manager Employment Type: 1 year & extendable contract (Long term), outsourced Work Location: Abu Dhabi, United Arab Emirates Notice Period: Immed...

• 3 - 7 Years
• Dubai , Sharjah - United Arab Emirates (UAE)

Provide first-line IT support, manage incident tickets, ensure SLA compliance, and possess strong communication skills with ITSM tools knowledge.

• 12 - 15 Years
• Dubai - United Arab Emirates (UAE)

Oversee service delivery governance, manage IT operations, lead service desk and production support teams, ensuring SLA compliance and customer satisfaction.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

Provide technical support for desktops, laptops, and mobile devices, manage IT infrastructure, and possess strong knowledge of Microsoft and Apple systems.

• 4 - 5 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide technical support for desktop and laptop devices, troubleshoot hardware and software issues, and manage user accounts while utilizing Microsoft products and ITIL processes.

• 2 - 5 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide first-level support for IT incidents and service requests Log and track issues using ITSM tools (e.g., ManageEngine) Troubleshoot hardware, software, and network issues ...

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Responsible for establishing, governing, and maintaining the Digital Infrastructure Asset and Configuration Management practice across the organisation. The role ensures accurat...

• 2 - 6 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide first-level IT support, troubleshoot issues, and assist users with system access while utilizing ITSM tools and having relevant technical knowledge.

• 3 - 5 Years
• Dubai - United Arab Emirates (UAE)

Microsoft 365 Administration Administer Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and the M365 admin center. Manage the user lifecycle: provisioning, licens...

• 14 - 18 Years
• Abu Dhabi - United Arab Emirates (UAE)

Design, implement, and manage on-premise server infrastructure. Administer Active Directory, DNS, DHCP, and Group Policies. Manage backup and recovery systems (e.g., Veeam, Acro...

• 10 - 17 Years
• Dubai - United Arab Emirates

Lead IT operations and delivery, ensuring stable infrastructure, managing projects, enhancing security, and developing a high-performing team.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

The ITIL Senior Analyst is responsible for designing, implementing, and optimizing IT service management (ITSM) and operational processes to enhance efficiency, security, and co...

• 5 - 30 Years
• Dubai - United Arab Emirates

Responsible for troubleshooting production issues, performing root-cause analysis, and ensuring application stability with strong analytical skills and scripting experience.

• 8 - 15 Years
• Abu Dhabi - United Arab Emirates

Manage data platform operations, lead incident management, ensure stakeholder communication, and improve operational processes with strong problem-solving skills.

• 4 - 9 Years
• Abu Dhabi - United Arab Emirates

The role involves providing functional support for enterprise applications, resolving incidents, managing vendor relations, and ensuring stakeholder satisfaction with strong bus...

• 1 - 7 Years
• Dubai - United Arab Emirates

Engage with C-suite executives to develop Modern Workplace solutions, focusing on transformation, employee experience, and operational resilience across diverse technologies.

• 3 - 5 Years
• Dubai - United Arab Emirates

Provide day-to-day operational support, configuration, and product setup activities on the DXC Assure V4 and Assure Health insurance platforms. Handle incident resolution, servi...

• 7 - 9 Years
• Dubai - United Arab Emirates

Job Description About the Role We are hiring a hands-on IT Engineering Manager to own the Enterprise Applications domain the devices, collaboration tools, and identity/access th...

• 5 - 10 Years
• Dubai - United Arab Emirates

Responsible for service performance analytics, incident management, and service level adherence, requiring strong IT knowledge and analytical skills.

• 1 - 6 Years
• Abu Dhabi - United Arab Emirates

The role involves managing L2 incident resolution for Lakehouse data platforms, requiring strong Data Operations experience and knowledge of investment management data.

• 6 - 8 Years
• United Arab Emirates - United Arab Emirates

Manage cloud infrastructure, automate CI/CD processes, and handle incident management while collaborating on IT service management processes.

• 1 - 3 Years
• Dubai - United Arab Emirates (UAE)

Monitor IT systems and networks, perform troubleshooting, escalate issues, and maintain incident records in a 24×7 operational environment with strong communication skills.

• 0 - 6 Years
• Dubai , Abu Dhabi , Sharjah - United Arab Emirates (UAE)

Responsible for troubleshooting, managing desktop images, network connectivity, and supporting enterprise applications while documenting procedures and policies.

• 3 - 7 Years
• Dubai - United Arab Emirates (UAE)

Collaborate with the Sales team to deliver IT security solutions, requiring strong networking knowledge and hands-on experience with various security technologies.

• 4 - 8 Years
• Dubai - United Arab Emirates (UAE)

Lead project planning, delivery, and compliance in IT, utilizing Agile methodologies and technical knowledge in software development and integration.