IT Support Specialist AMICO Group

Employer Active

Posted 4 hrs ago

Experience

1 - 3 Years

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:
-Diagnoses & resolves technical hardware and software issues.
-Support all the site(s) IT activities and the local IT site operations.
-Install, configure, troubleshoot computers, mobile devices (IOS and Android).
-End to end knowledge on IOS and Android Features and supporting skills.
-Installs, configures maintains printers, copiers, AV systems, Meeting room equipment, Microsoft Teams, Zoom clients.
-Configures official email via internet on mobile phone devices.
-Perform periodic patch management for all computers and fix if any errors.
-Ensures business related software applications are installed and updated timely.
-Requests, follows-up, configures, operates and monitors site internet connection.
-Implement corporate polices in the site and escalate in case of any conflicts.
-Good in ITIL Process knowledge and provide the end user support within SLA and criticality.
-Performs other duties as required.
-Safeguard AMICO Information s as per Information protection requirement.
-Report an Information Security incident timely manner and take action as per IT Security team recommendation.
-Support implementing IT Infrastructure and Security products and its compliance.
-Participate and support an information security awareness, training and educational activities, Participate and support an information security risk assessments and controls selection activities , Participate and support an Information security audits and remediation.
-Participate and support an information security awareness, training and educational activities, Participate and support an information security risk assessments and controls selection activities , Participate and support an Information security audits and remediation.
-Participate and support relating to contingency planning, business continuity management and IT disaster recovery in conjunction with relevant functions and third parties.
-Comply with IT Policies (Governance and IT Security) and comply with all applicable system and security controls /Clause and LAWs.
-Prioritize Information security activities and ensure it is part of day to day responsibilities.

Company Industry

Department / Functional Area

Keywords

  • IT Support Specialist

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