Key Account Manager Groupon

About the Role:

As a Key Account Manager for Enterprise Accounts, you will be responsible for sourcing and onboarding new national and multinational merchants within the F&B, Beauty, and Leisure

categories. This is a highly strategic role focused on acquiring new national and multi-market merchant partners (60% of time) and nurturing existing high-value, long-term relationships

(40% of time). You will maintain, optimize, and strategically scale existing high-value client relationships to meet and grow customer demand both within the market and across our International

business, driving significant customer demand locally and internationally. The role requires regular face-to-face client visits to build and maintain strong executive-level relationships.

Key Responsibilities

New Merchant Acquisition:

• Lead the identification and pursuit of new, high-impact business opportunities through advanced market analysis, strategic cold outreach, and executive-level engagement to secure major national and multi-market accounts.
• Expertly guide potential Enterprise merchants through the complex sales cycle, addressing high-level strategic concerns, negotiating mutually beneficial, high-value terms and pricing, and closing significant deals while ensuring maximum profitability.
• Collaborate cross-functionally and internally to ensure the seamless, high-touch onboarding of new strategic partners and drive substantial revenue growth for the National division by expanding the high-value merchant base.

Existing Partner Management:

• Manage and develop a strategic portfolio of high-value, high-potential national and multinational accounts.
• Cultivate and maintain strong, executive-level relationships with national merchant partners, acting as a trusted strategic advisor and key point of contact to foster long-term, mutually beneficial partnerships.
• Proactively identify and architect complex upsell opportunities and collaborate strategically with Marketing to help partners maximize their international and local potential.
• Develop and execute sophisticated pricing strategies, considering complex market dynamics and promotional campaigns, to renegotiate and optimize existing contractual agreements through in-depth pricing analysis and performance monitoring.

Required Qualifications & Skills:

• 5+ years of progressive sales experience in a dynamic, Enterprise-level environment, with a proven track record of proactive business development and strategic account management.
• Fluent in Arabic and English
• Proven experience in acquiring and managing major national and multinational Enterprise accounts.
• Demonstrated ability to manage and close complex negotiations and high-level contractual agreements with C-Level executives.
• Experience in strategically managing multiple executive-level stakeholders and building long-term, mutually beneficial partnerships.
• Must be able to visit clients regularly face-to-face to foster and maintain strong business relationships.
• Self-motivated, target-driven, and focused on achieving challenging business objectives.
• Customer-focused with a strong strategic understanding of the business and value proposition.

Preferred Qualifications:

• Experience in F&B, Travel & Tourism sectors at a strategic/Enterprise level.
• Familiarity with CRM software (Salesforce) and sales management tools (Salesloft).
• Proficiency in any additional languages.