Lead, Design

Bain & Company

WHAT YOU LL DO

1. Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth
   • Lead qualitative research and synthesize learnings from both, qualitative and quantitative sources into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
   • Facilitate ideation workshops and creative sessions
   • Envision and conceptualize new business ideas and services with game- changing potential and bring them to life through creative storytelling
   • Iteratively design and refine solutions through low- to high-fidelity prototyping
   • Design and run experiments and pilots to validate/evaluate new products, services or businesses

1. Work closely with project management to support cross-functional process management and project delivery and ensure that AIS delivers successfully
   • Help ensure that AIS is successful at delivering high-impact results
   • Independently lead design portion of project work; independently design workplans for own and design team on the project, identify, prioritize, and execute on highest value add activities, oversee work for more junior designers
   • Consistently help build alignment on project priorities and backlog; enable seamless relationship with multi-disciplinary teams, i.e., management consultants, data scientists, engineers, etc.
   • Effectively collaborate with, co-create with, and influence multiple stakeholders (project team, client team, experts, outside partners)
   • Build relationships with senior-level client stakeholders

1. Help to bring Bain to the next level as a business
   • Enhance AIS brand through support of external marketing activities
   • Play an active role in the recruitment of new design talent across EMEA and in our growing team in EMEA in particular
   • Build the AIS knowledge base by capturing learnings from client engagements
   • Teach and transfer knowledge, expertise, and capabilities to Bain teams and client teams
   • Serve as a supervisor for more junior members of the (design) team
   • Support on client business development for AIS i.e. preparing proposals and building relationship across Bain EMEA offices
   • Contribute to AIS culture creation and take on team, office, or firm initiatives as part of the EMEA AIS team

ABOUT YOU

• 5-7 years of hands-on experience shaping digital products, services, and/or new ventures (or equivalent experience) in roles such as Service Designer, Value Proposition/ Business Designer or CX/Digital Product Designer, etc.
• A thorough, practiced, understanding of Design Thinking and Agile methods
• Skillset expertise focused on strategic design, research, UX/UI, service design, omnichannel experience design, and/or digital product design
• Experience leading workstreams independently and overseeing more junior designers
• Comfort with and passion for all parts of the design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
• Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro, Webflow, Adobe CS), exposure to GenAI Design tools
• Excellent communication, presentation and collaboration skills
• A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment, comfortable with ambiguity
• This role requires some travel in region - up to 40% travel to clients across Middle East/ EMEA
• Fluency in Arabic and English is a mandatory requirement

An ideal candidate will also have:

• Experience working on Middle East-based projects and a good understanding of cultural design norms in the region
• Experience working in a client services environment
• An understanding of the role of design and its value in impacting business strategies
• Passion for expanding Service Design practice and exploring emerging industry trends e.g. GenAI, behavioural design, immersive experience, etc.

• Aptitude in European languages is welcomed, in particular French and Spanish.