Manager, Chief of Staff MasterCard

ROLE RESPONSIBILITIES

1. Providing Support in Establishing an Analytics-based Commercial Mindset:

• Together with Country/Cluster teams, East Arabia Finance and East Arabia HR, ensure all SIP Objectives are well thought through, with the aggregation of these plans leading to East Arabia meetings and potentially exceeding delivery of the overall business targets.

• Together with the East Arabia Business Analytics Unit, in-market Sales/Business Support, and East Arabia Finance, create and disseminate detailed portfolio/account level analytics to drive East Arabia sales performance, ensure timely tracking of performance against agreed SIP KPI’s, and execute real time corrective actions.

• Together with East Arabia Marketing, Cluster/Country leads, and East Arabia Finance, implement rigorous processes that drive efficient analytics-based utilization of East Arabia A&M budget, CBA and Syndicated Marketing funds, and ensure effective monitoring and post activity evaluation of each major initiative.

• Together with East Arabia Finance, Account/Country/Cluster leads, and East Arabia Market Development leads, provide support in managing a rigorous monthly/quarterly process of regular performance reviews of key partner CBA’s and strategic merchant agreements to drive best in class financial returns.

• Together with East Arabia Finance, Country/Cluster Leads, and the relevant support functions/verticals, drive cost management excellence, Division-wide cost efficiencies, and recommend/coordinate the execution of specific cost-efficiency initiatives.

• Jointly, with the execution team/s, provide regular performance updates, and appropriate escalations, when necessary, to enable the company to take timely corrective action and remove execution obstacles.

2. Helping with driving Efficiencies across Key Activities and Processes.

• Support in the coordination and management of the different East Arabia business forums. These comprise but are not limited to: a) East Arabia Management Team Meeting (MMTM), b) East Arabia Marketing Governance Forums (MMGF), c) East Arabia Deal Pipeline Review (MDPR), d) East Arabia Merchant Review Forum (MMRF), and e) any other forums that are added from time to time.

• Support in the preparation and delivery of post meeting actions across the following forums: a) East Arabia Division Reviews (MDR) with East Arabia DFO, b) East Arabia Leadership Team – jointly with East Arabia Strategy Team, c) East Arabia HR Committee – jointly with East Arabia HR, and d) any other forums that are added from time to time.

• Across all forums, put in place a consolidated action tracker that is regularly monitored, reviewed, and followed up on, to ensure effective delivery by each action owner.

• Together with the East Arabia Head of Sales Excellence, support in the effective implementation of sales processes and disciplines across East Arabia; such as prospecting, wallet sizing, account planning, pipeline management, System of Knowledge (SOK), expert sales elevator pitches, and structured RFP responses for Mastercard assets and solutions, amongst others, to ensure that the East Arabia Sales teams operate with a consistent, structured, and focused approach that delivers strong commercial outcomes.

• Together with East Arabia HR, East Arabia Talent Management, and Country/Cluster Leads, support in driving improvements in sales effectiveness, sales capability and sales process efforts across East Arabia through a rigorous performance evaluation and development plan, and the effective utilization of strong financial and non-financial recognition programs.

• Own the East Arabia Management Information and data, competitive benchmarking reports, ad-hoc requests for analysis, weekly and monthly reporting, and responses to ad-hoc information requests from senior regional and global stakeholders.

• Support in carrying out comprehensive functional process mapping, identifying efficiency related areas of improvement, developing appropriate recommendations, and leading process re-engineering initiatives to drive efficiencies. 

• Work closely with Risk & Franchise Development to ensure compliance with the necessary policies and processes covering risk self-assessment, effective and timely escalations, issue aging and closure, business continuity management, etc.