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Job Description
Roles & Responsibilities
We are seeking an experienced Market Manager to manage existing client relationships and develop new business opportunities within assigned markets.
The role focuses on strengthening partnerships with international tour operators, identifying growth opportunities, and developing market strategies to enhance Desert Gate’s market presence and revenue.
Client Relationship Management
- Manage client accounts on a day-to-day basis, serving as the primary point of contact
- Develop and maintain strong relationships with existing and potential clients to maximize business opportunities.
- Provide consistent two-way communication between clients and internal departments to ensure seamless service delivery.
- Conduct regular meetings, sales calls, and business reviews to strengthen partnerships and align goals.
Revenue Growth & Market Development
- Be fully accountable for achieving and growing revenue within assigned key accounts.
- Identify and pursue new business opportunities in assigned markets to expand the client portfolio.
- Analyze market trends, competitor activities, and client performance to propose actionable sales strategies.
- Prepare monthly sales forecasts in coordination with the Department Head.
- Maintain up-to-date client records in the company system, ensuring accurate tracking of activities and opportunities.
- Prepare reports such as Sales Call Activities, New Accounts, and Market Performance.
- Coordinate and conduct site inspections, familiarisation (FAM) trips and client visits when required.
- Ensure client correspondence and documentation are handled promptly and professionally.
Desired Candidate Profile
The ideal candidate should have a strong DMC background, in-depth product knowledge in the UAE, with Oman, Qatar, and Indian Ocean being an advantage, sales or account management experience preferred. Experience working with UK, Europe or ECC markets with a fluency in Italian, German, Czech, Polish or another European language is essential.
- Industry Experience – Minimum of 3 years of sales or account management experience within a Destination Management Company (DMC), with proven UAE destination expertise.
- Specialist Knowledge – strong exposure to UK or European (ECC) markets and a deep understanding of source-market dynamics and an in-depth knowledge of UAE products and experiences.
- Communication – excellent interpersonal and negotiation skills to manage client expectations and resolve issues effectively.
- Technical Acumen – experience in forecasting, budgeting, and payment follow-up would be an advantage
- Problem Solving - analytical mindset with the ability to interpret trends and propose strategic solutions
- Language Skills – Fluent in English (spoken and written) is essential, with Czech, Polish, Italian, or another European language is essential.
- IT Proficiency – Comfortable using CRM systems and Microsoft Office tools
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- Client Relationship Management
- Business Development Manager
- Sales Executive
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Desert Gate Tourism LLC
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