Ombuds Services Officer

Asian Infrastructure Investment Bank

The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing Infrastructure for Tomorrow in Asia and beyond-infrastructure with sustainability at its core. We began operations in Beijing in 2016 and have since grown to 111 approved members worldwide. We are capitalized at USD100 billion and AAA-rated by the major international credit rating agencies. Collaborating with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled, and promotes regional connectivity.

The Office of the Ombudsperson (OMB) has a broad mandate to look into staff-related issues, consider conflicts of any nature related to employment by AIIB, and assist in their informal resolution. Through providing independent, confidential, impartial, and informal services, OMB is critical to achieving the Bank's mission by helping to maintain a respectful working environment. OMB performs three principal functions: (i) provide impartial and confidential assistance in the informal resolution of conflicts and other issues brought to OMB's attention; (ii) monitor trends and emerging issues and provide guidance and advise on ways to improve the workplace environment; and (iii) manage the Respectful Workplace Advisors (RWA) program.

The (Senior) Ombuds Services Officer will be responsible for developing and enhancing related policies, rules, and procedures, providing mediation services, training, communication, and outreach. The position will report to the Ombudsperson.

Responsibilities:

• Provide staff with consultations and advice on issues or problems involving professional matters or employment conditions in AIIB.
• Provide mediation to facilitate the resolution of workplace conflicts and disputes.
• Advise on issues brought to OMB's attention by individual visitors calling upon ombuds services for assistance.
• Guide visitors to identify solutions or options to resolve specific issues in an impartial and equitable manner.
• Make suggestions or recommendations, as appropriate, on action needed to resolve a disagreement.
• Analyze and prepare reports to the Management on systemic issues, critically assess policies and approaches, and propose how existing systems can be enhanced where necessary based on all feedback from staff.
• Maintain an independent process for data collection, analysis, and reporting that safeguards confidentiality, and prepare regular reports based on anonymous aggregate data.
• Assist in crafting and enhancing policies, regulations, rules, procedures, and systems on ombuds services.
• Prepare reports on the activities of the OMB for presenting to the Management and AIIB Board and Committee, as required.
• Manage and promote the RWA program by organizing training for RWAs, guiding them in handling specific issues, and encouraging program use among colleagues.
• Develop and implement communication and outreach initiatives to strengthen awareness and understanding of ombuds services and the RWA program.
• Assist the Ombudsperson in administering the Mediation Scheme.
• Keep abreast of ombuds practices in international organizations.
• Carry out other duties as assigned by the Ombudsperson.