Onboarding Specialist TERRACOTTA MANPOWER SERVICES - SOLE PROPRIETORSHIP

EOR Onboarding & Mobilization

• Manage the complete onboarding lifecycle for EOR and staffing employees, from offer acceptance through offboarding
• Coordinate the collection, verification, and compliance of employee documentation
• Oversee visa and immigration processes as part of employee mobilization, liaising with internal teams and external authorities as required
• Collaborate closely with internal stakeholders including HR, payroll, legal, and immigration teams to ensure smooth onboarding
• Monitor onboarding timelines and proactively identify and resolve delays

Client & Account Management

• Serve as the primary point of contact for assigned EOR and staffing clients
• Support clients with EOR-related inquiries, including employment contracts, payroll cycles, benefits, and compliance matters
• Build and maintain strong, long-term client relationships through proactive communication and high-quality service delivery
• Ensure consistent adherence to service-level agreements (SLAs)

Employee Management & Support

• Act as the main HR contact for outsourced employees under the EOR and staffing model
• Address employee queries related to contracts, payroll, leave, benefits, and company policies
• Support employee offboarding, contract amendments, and extensions
• Escalate complex employee relations issues to appropriate internal stakeholders

Compliance & Documentation

• Ensure all EOR employment practices comply with local labor laws and client-specific requirements
• Maintain accurate and up-to-date employee records and onboarding documentation
• Support internal and external audits and compliance reviews as needed

Coordination & Reporting

• Coordinate with payroll teams to ensure accurate and timely salary processing
• Prepare onboarding status reports and account updates for internal teams and clients
• Identify process gaps and contribute to continuous improvement initiatives