Operations Associate

BitGo Inc.

This is an onsite role for an Operations Specialist in our Dubai office. This role will be part of a team working shifts that will provide operational coverage for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures. Essential duties and responsibilities include, but are not limited to:

Responsibilities

• Responsible for administration and operational support of all accounts under administration
• Experience in KYC and customer due diligence, including verifying identities, collecting and reviewing documents, and assessing risks for Institutional Clients
• Middle office operations for trade settlements, ensuring the timely and accurate confirmation, matching, and lifecycle management of trades.
• Oversee the complete flow of daily transaction processing, from initial data input to finalization and reconciliation
• Perform system testing, identify discrepancies in data, and assist in implementing system enhancements
• Provide operational support for customer support for banking transactions
• Provide timely and accurate responses to both internal & external requests for information
• Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Operations
• Exemplify a willingness to take on other responsibilities as needed by our Management Team

Requirements

• Highly effective verbal and written communication
• Attention to detail and a commitment to constant improvement
• Highly organized with work tools like emails, spreadsheets, databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, active listening and problem-solving skills
• Ability to prioritize tasks, multi-task, and meet deadlines
• A team player with strong judgment and decision making skills