Operations Manager - Outlets Rosewood Hotels and Resorts

Position Overview

The Operations Manager Outlets is responsible for the overall leadership, performance, and guest experience across the resort s dining outlets. This role ensures the seamless execution of daily operations, maintaining the highest standards of luxury service, while driving associate engagement, operational efficiency, and financial performance.

As a key member of the pre-opening team, the Operations Manager will play a central role in shaping Rosewood Amaala s dining identity, aligning with the brand philosophy of A Sense of Place and delivering curated, intuitive, and personalized experiences for every guest.

Key Responsibilities

• Oversee day-to-day operations of all assigned F&B outlets, ensuring consistency and excellence in service delivery.
• Lead and inspire outlet leaders and teams to embody Rosewood values and exceed guest expectations.
• Monitor and drive outlet performance through guest satisfaction, revenue, and profit objectives.
• Collaborate closely with Culinary, Beverage, and F&B leadership teams to ensure harmony between service and gastronomy.
• Implement training programs to enhance associate skills in luxury service, upselling, and guest engagement.
• Ensure compliance with local regulations, health, safety, and hygiene standards.
• Manage labor planning, scheduling, and productivity while optimizing operational costs.
• Address guest feedback promptly and professionally, turning challenges into opportunities.
• Participate in developing and executing outlet-specific promotions and events.
• Support the Assistant Director of F&B in strategic planning, budgeting, and pre-opening activities.