Professional Services Consultant

LexisNexis

About The Role

The Professional Services Consultant has deep expertise in LNRS solutions and their role in compliance. They lead international client projects, driving customer engagement and building strong stakeholder relationships.

This individual will be responsible for all phases of the clients projects including preparation and planning, implementation, configuration, data review, training and handover to other teams. Also provide internal support and expertise to the wider Professional Services team.

Key Responsibilities

Functional Analysis:

• Shows a good understanding of compliance and sanctions risk management, relating it to product and service within the firm.
• Understands customer use cases and requirements and in turn apply best practices for those customer implementations.
• Investigates and analyses client business activities and processes to make them more efficient and compliant using LNRS Firco solutions.
• Reviews and validates functional and non-functional requirements to ensure that the correct type of implementation is performed
• Determines the types of products and services required by clients.
• Organises and executes deep business focused health checks and audits for clients.
• Actively participates and performs external and internal training
  
  

Implementation

• Delivers, installs and configures of all LNRS applications to specified requirements providing technical training and transfer of knowledge.
• Is a technical expert in LNRS products.
• Has a very good knowledge in third party software interfacing with LNRS solutions.
• Performs the functional customization of the solution.
• Troubleshoots customer issues during implementation.
• Aids with the development of strategies for the improvement of implementation process, services and standards.
• Tracks incidents through incident tracking system.
• Ensures proper hand over to the Support team
  
  

Presales

• Supports sales efforts to grow the business.
• Interacts with the Sales and Pre-Sales teams, including communications with prospects and tendering to the demonstration process.
• Assists during pre-sales RFI/RFP processes, answering to technical and compliance requirements.
• Assists with the development and validation of Statement of Work covering all activities necessary to deliver the solution after the sales cycle is concluded
  
  

Requirements

• Must have Bachelor s degree in computer science or equivalent
• Must have experience of cloud technologies and enablers (Docker, Kubernetes, Helm)
• 3-5 years' experience working within the financial industry in a consulting or business analysis similar role
• Prefer experience in financial industry and knowledge of payment standards (SWIFT, SEPA, etc)
• Understanding of API and JSON for data interchange integration
• MS Office expertise, including strong PowerPoint and Excel skills
• Experience with Unix and Windows
• Knowledge of RDBMS & SQL (Oracle 19, SQLServer 2019+)