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Experience
0 - 2 Years
Monthly Salary
AED 3,000 - 3,500 ($811 - $946)
Job Location
Education
Any Graduation
Nationality
Any Nationality
Gender
Female
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
Warm & Professional Verbal Communication — Greet every client with a friendly, confident, and polished tone. Your words set the mood for the entire salon visit.
Active Listening — Truly understand client needs, preferences, and concerns before responding. Never rush a conversation.
Clear & Courteous Phone Etiquette — Handle inquiries, bookings, and follow-ups over the phone with clarity, patience, and a smile in your voice.
Written Communication — Draft clear, error-free messages for appointment confirmations, promotional texts/emails, and social media responses.
Conflict Resolution through Dialogue — Address complaints or misunderstandings calmly and diplomatically, turning potentially negative experiences into positive ones.
Multilingual Ability (Preferred) — Fluency in more than one language is a strong advantage for serving a diverse clientele.
Desired Candidate Profile
�️ Appointment & Schedule Management
Schedule, reschedule, and confirm client appointments efficiently using salon management software.
Coordinate with stylists and beauty professionals to optimise booking slots and minimize wait times.
� Client Relations & Front Desk Operations
Welcome clients warmly upon arrival, offer refreshments, and ensure a comfortable waiting experience.
Provide detailed information about salon services, pricing, packages, and ongoing promotions.
Maintain a client database with preferences, visit history, and feedback for personalised service.
� Billing & Transactions
Process payments accurately (cash, card, digital wallets) and issue receipts.
Handle membership sign-ups, gift vouchers, and loyalty program registrations.
� Salon Coordination
Ensure the reception and waiting area are clean, organised, and visually appealing at all times.
Manage front-desk supply inventory and coordinate with the team on retail product displays.
Relay client feedback and suggestions to the Salon Manager for continuous improvement.
� Digital Communication
Respond promptly and professionally to inquiries via WhatsApp, social media, email, and the salon's website.
Assist in promoting salon offers and events through client outreach.
Employment Type
- Full Time
Department / Functional Area
Keywords
- Salon Receptionist
- Front Desk Coordinator
- Guest Services Representative
- Customer Service
- Salon Administrator
- Client Relations Specialist
- Communication Skills
- Client Management
- Appointment Coordinator
- Appointment Scheduling
- Phone Etiquette
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Cutting Edge Hair Lounge.
We have multiple location in Dubai.
Priyanka Agarwal - Owner
Al Seef 3, Cluser U, JLT, +971 509256061, Dubai, United Arab Emirates (UAE)
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