Receptionist Aldar Academies

1. Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.

2. Greet visitors in a friendly and helpful manner.

3. Answer and respond to parent queries by imparting strong knowledge of key information about the Academy.

4. Offer guidance and assistance to parents on student registration and admissions process during the initial enquiry stage.

5. Ensure attendance registers are accurately maintained and all children are accounted for on a daily basis. Confirming with class teacher on the daily attendance for their class.

6. Completing class registers daily and recording details of late and absent students using Engage/relevant software. Accordingly, informing class teachers on absent students.

7. Contacting families in order to verify reasons for absent pupils.

8. Liaising with school nurse regarding medical absences.

9. Provide general clerical/administrative support such as updating attendance registers, photocopying, filing, faxing, filling standard forms, and responding to routine correspondences.

10. Undertake word-processing and other IT based tasks e.g., database entries, generating basic spreadsheets reports, internet research etc.

11. Produce lists/information/data as required e.g. class lists, staff and student contact details.

12. Sort and distribute mails and couriers.

13. Attend and participate in relevant meetings as required.

14. Answer, screen and forward incoming phone calls to appropriate school representative in a courteous and professional manner by following our standard telephone etiquette/ protocol.

15. Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms and brochures).

16. Provide basic and accurate information in-person and via phone/email.

17. Assist Admissions team with in-bound and out-bound calls.

18. Log admissions enquiries into the MIS database.

19. Arrange transportation for visitors when required.

20. Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees, when required.

21. Assist with tasks assigned as and when required by the School s SLT team.

22. Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.