Receptionist Ali & Sons

Greet customers and visitors upon arrival and guide them professionally at the reception area.
Offer refreshments and ensure customers are comfortable while waiting.
Advise customers of estimated waiting times and service duration.
Operate the telephone switchboard to connect, transfer, hold, and disconnect calls efficiently.
Answer incoming calls, provide accurate information, or route calls to the appropriate department.
Arrange service appointments and conduct reminder calls.
Follow up on customer complaints and assist in preparing customer feedback reports.
Identify the nature of inquiries and provide general assistance where applicable.
Redirect calls or place callers in a queue when required.
Provide external call connections for staff and respond to internal switchboard queries.
Perform receptionist and basic secretarial duties during quieter periods, including data entry and photocopying.
Ensure timely and proper distribution of incoming and outgoing mail.
Maintain a clean, organized, and professional reception area.
Perform other duties as assigned by the Service Manager./p>

Role Purpose:

To enhance customer experience during service centre visits and phone interactions by managing appointments, handling calls efficiently, and providing administrative and back-office support to the service team.

Ready to Be the Face of Our Service Centre? br> If you enjoy interacting with people, managing multiple tasks, and delivering exceptional customer service, apply now and become part of the Ali & Sons family.