Job Description

Roles & Responsibilities

Job Description

Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
Planning and using efficient organizational skills to run the daily operation.
Organizing on-the-job and weekly training for all staff.
To assist the Director of Revenue in optimizing the hotel s sales revenue.
Close interaction with the hotel s senior management.
Responsible for pricing strategy and for optimizing inventory.
To keep reservations staff informed on all changes or developments within the hotel and the company.
To spot-Check reservations made the previous day and Check all VIP arrivals
Training, developing, and motivating staff to increase productivity.
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
Understands and utilizes a consistent approach to selling in order to support the sales team.
Ensures a sales attitude is adopted
Ensures and maintains the security of information relating to customers and personnel in the hotel.
Complies with all company policies and procedures relating to guest services and all systems.
Computer literate with excellent written and oral proficiency.
Able to communicate clearly and willing to help others
Having an eye for accuracy for checking reservations and processing room requests
Flexible and diplomatic when dealing with demanding and unreasonable guests
Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

Higher education (tourism and hotel management)
Good command of English is required (additional language is an advantage)
Experience in the relevant position. Minimum 3-4 years experience with the same position in a 5 star hotel
Knowledge of Microsoft Windows computer programs:
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must possess professional telephone etiquette and have an excellent command
Strong team player who can work independently in a fast-paced environment
Dynamic, willing to learn
Have good sales and presentation skills
Ability to manage multiple tasks at the same time
Management experience would be an advantage.
Strong analytical, organizational and creative thinking skills

Reservation Manager ACCOR

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