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Experience
1 - 4 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Responsible to Assistant Bar Manager.
- Responsible for Barman/ Barmaid & Host/ Hostess
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel s policy manual and the hotel s policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Project at all times a positive and motivated attitude and exercise self-control.
- Be able to fully comply to the beverage guidelines given by the hotel and management.
- Understand bar culture and the night life scene.
- Continuously train on cocktails and trends.
Desired Candidate Profile
- Minimum 1 years in an F&B service role.
- All rules & regulations are strictly adhered within the hotel including hotel s policy on fire and safety as well as hygiene regulations including HACCP.
- The service team is well managed, having delegated the appropriate tasks to the team members.
- The sales are driven to the outlet s full potential and that budget is adhered to.
- A High quality of product and service is maintained in the outlet.
- The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
- A courteous, professional and efficient service is provided at all times.
- Local language excellent oral and written skills.
- English excellent oral and written skills.
- Additional language (Italian) beneficial.
Company Industry
Department / Functional Area
Keywords
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