Restaurant Captain

Atlantis

Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Restaurant Management)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Support the Assistant Manager in overseeing daily restaurant operations, ensuring seamless service flow.
* Maintain Heston Blumenthal s service standards and ensure all staff deliver exceptional guest experiences.
* Supervise and train the service team, conducting briefings and coaching sessions to enhance performance.
* Anticipate guest needs, respond promptly to requests, and handle complaints with professionalism and discretion.
* Demonstrate expert knowledge of the food and beverage menu, offering tailored recommendations to guests.
* Coordinate with the culinary and bar teams to ensure timely and accurate order delivery.
* Uphold hygiene, safety, and grooming standards in compliance with resort policies.
* Maintain accurate records of reservations, guest preferences, and operational reports.

Ideal Profile

* Minimum of 5 years experience in luxury hospitality, with at least 2 years in a supervisory or Captain role.
* Proven track record in fine dining or celebrity-chef-branded restaurants.
* Strong leadership, communication, and multitasking skills in high-paced environments.
* Deep understanding of British dining culture, service etiquette, and gastronomy.
* Warm, approachable personality with an unwavering commitment to guest satisfaction.
* Proficient in restaurant systems and fluent in English; other languages are a plus.

Skills Set

* Luxury Restaurant Operations
* Fine Dining Service Standards
* Team Leadership and Coaching
* Guest Relations and Upselling
* Menu and Wine Knowledge
* Complaint Resolution and Communication