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Job Description
Roles & Responsibilities
Responsibilities:
Supporting Client Coverage colleagues throughout the sales lifecycle by exchanging factual information with immediate team members and routine stakeholders.
Driving customer satisfaction and adoption within existing accounts through active listening and seeking to understand client perspectives and concerns.
Responding to inquiries related to licensing, billing, renewals, and client maintenance, prioritizing tasks based on their importance and urgency.
Collaborating with cross-functional teams (such as Finance, Product Management, and Legal) to enhance sales processes and strategies, contributing to team initiatives to improve our business area.
Overseeing agreement drafting and negotiation with internal and external legal teams.
Maintaining accurate CRM records (Salesforce) of leads and client interactions for analysis and reporting.
Identifying and qualifying potential leads through research and outreach, proactively identifying upselling and cross-selling opportunities.
All employees are required to work from the office a minimum of 2 days per week.
Desired Candidate Profile
Basic Required Qualifications:
An S&P Global employee at this level would typically have 2 + years of experience in supporting the full sales cycle, managing interactions with clients, and identifying new opportunities.
Bachelor's degree in Business, Finance, Economics, Marketing, or related fields.
Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite.
Proven ability to meet targets and performance metrics while taking accountability for your results.
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
Additional Preferred Qualifications:
Strong emotional intelligence with the ability to actively listen and understand diverse perspectives.
Excellent time management skills, with the ability to prioritize high-impact tasks effectively.
A customer-centric approach with strong problem-solving skills to resolve non-routine issues efficiently.
Genuine curiosity and eagerness to learn in a fast-paced environment, bringing creative new ideas to the forefront.
Fluency in English, with excellent verbal and written communication skills to articulate complex product knowledge.
Company Industry
Department / Functional Area
Keywords
- Sales Associate Inside Sales
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S&P Global
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji/ .
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