Sales Manager MOVENPICK

The Role

• Under the general guidance and supervision of the Director of Sales, implements all sales activities and maximizes business opportunities in the specific area of responsibility.
• To drive, manage and maintain robust positive relations with all travel trade key accounts and business partners of MH&R and the hotel.
• Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
• Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
• Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts management for a comprehensive client servicing, achieving targets and maximum productivity
• Provide service that is sincere, warm and enthusiastic, ensuring guests & colleague s satisfaction at all times.
• Take time to familiarise yourself with all guests and colleagues, and be committed to service excellence.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
• Maintains professional business confidentiality.
• To adhere to Company and Hotel rules and regulations at all times.
• Good knowledge of S&C, Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences.
• Flexible to adapt to sudden increase in working hours as per business needs

Key Deliverables and Responsibilities

Planning & Organizing:

• As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOS and where applicable in coordination with International Sales Offices.
• Arranges site inspections of hotel and hosts trips
• Responsible for developing potential clients database for future business opportunities
• Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering and other facilities and services) for the hotel.
• Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
• Attends all pre and post MICE, as required, arranged by the Event s Management Department
• Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering and other facilities and services) for the hotel.