Scaled Customer Success Manager
Sana Commerce
Employer Active
Posted 10 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What you'll get
- The opportunity to make an impact at a fast-growing SaaS scale-up;
- Working closely with global leaders on strategic initiatives;
- Up to 8 weeks "work from anywhere" per year;
- A hybrid working model - 3 days from the office, 2 days from home;
- A culture rooted in collaboration, customer obsession, growth mindset, and bold impact;
- Be empowered: take ownership of your portfolio and drive measurable customer and commercial outcomes;
- Make a real impact: your work will help define how Sana serves and grows its Scaled customer segment.
Desired Candidate Profile
What you'll bring
- 1 5 years of relevant commercial experience, ideally in SaaS or B2B software (e.g. Customer Success, Business Development, Sales Development, Account Management, or similar customer-facing roles);
- Experience owning commercial outcomes such as retention, upsell, pipeline generation, or customer growth;
- Experience managing a larger portfolio of customers or leads, ideally in a scaled, low-touch, or high-volume environment;
- Strong commercial mindset with the ability to turn signals into action;
- Ability to connect customer goals and business outcomes to retention and growth opportunities;
- Confidence working with customer data, health signals, segmentation, and workflow-based execution;
- Strong written and verbal communication skills in English; Dutch, German, or French are a plus;
- Comfortable working across regions, functions, and time zones;
- Proactive, structured, and resourceful way of working;
- Curiosity for tools, automation, and experimentation; experience with Outreach, Clay, CRM systems, or similar platforms is a strong plus;
- Excited about building enjoys shaping processes, testing new approaches, and helping lay the foundation for a growing team.
Company Industry
Department / Functional Area
Keywords
- Scaled Customer Success Manager
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Sana Commerce
At Sana Commerce, we're committed to creating an inclusive environment because we know our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We re a fast-growing SaaS company that allows you to take ownership of your career. At Sana Commerce, we're looking for a Scaled Customer Success Manager to join our EMEA & APAC Customer Success team. In this role, you will manage a portfolio of 100+ customers in our Scaled segment, helping them realize business outcomes from their B2B e-commerce investment while fully owning retention and upsell across your portfolio. This is an exciting opportunity for someone who combines commercial ownership with operational thinking and enjoys building in a fast-evolving environment. You will act on retention and expansion signals, keep customers nurtured and engaged at scale, and help shape the operating system for a relatively new customer segment and team.
Similar Jobs
Key Account Managers
Confidential Company
- 5 - 10 Years
- Dubai - United Arab Emirates (UAE)
Customer Success Manager
Confidential Company
- 0 - 5 Years
- Dubai - United Arab Emirates (UAE)
Customer Success Manager
Client of Mindfree Consulting
- 4 - 6 Years
- Dubai - United Arab Emirates
Customer Success Manager
Flapen (for Amazon Private Label Seller)
- 1 - 6 Years
- Dubai - United Arab Emirates
Customer Success Manager
MongoDB
- 5 - 7 Years
- Dubai - United Arab Emirates