Senior Manager FMCC

Sinyar Property Management

1. Real-Time System & Utilities Monitoring

• Manage 24/7 monitoring of critical systems: lifts, escalators, electrical distribution, HVAC, fire alarms, and life-safety systems.

• Track energy and water consumption using dashboards, smart tools, and predictive analytics.

• Oversee SCADA, BMS, CAFM and integrated platforms for continuous monitoring and immediate alarm escalation.

• Maintain full situational awareness and coordinate rapid response actions.

2. Incident & Emergency Response Coordination

• Lead immediate response to faults, failures, and emergencies; deploy duty managers and maintenance teams.

• Ensure accurate incident logging, escalation, and closure per SOPs.

• Act as the FMCC escalation point for critical incidents; maintain communication with AMC, airlines, emergency services, and senior management.

3. Helpdesk & CAFM Operations Management

• Oversee centralized helpdesk operations for service requests and work orders.

• Ensure achievement of SLA/KPI standards and high customer satisfaction.

• Monitor workflow, response times, and service delivery performance.

4. Maintenance & Outage Management

• Monitor planned and unplanned outages and mitigate operational risks.

• Coordinate outage notifications and system impact assessments with stakeholders.

• Work with Maintenance Planning to align real-time activities with preventive maintenance programs.

• Support resource planning, scheduling efficiency, and long-term manpower forecasting.

5. Data Analytics, Reporting & Continuous Improvement

• Use CAFM, BMS, EMIS, and analytics tools to perform predictive maintenance and trend analysis.

• Evaluate utilities consumption, incident data, and asset performance to improve reliability.

• Prepare operational dashboards and management reports for executive review.

• Identify process improvement opportunities and enhance FMCC workflows.

6. Systems Integration & Cybersecurity Oversight

• Manage integration of SCADA, BMS, and CAFM systems into a unified FMCC environment.

• Ensure compliance with cybersecurity, data integrity, and operational resilience requirements.

• Support backup, redundancy, and business continuity initiatives.

7. Sustainability & Energy Optimization

• Lead initiatives to reduce energy and water usage through analytics and operational efficiency measures.

• Support airport sustainability targets by optimizing maintenance cycles and resource utilization.

8. Leadership & Team Development

• Provide operational leadership and ensure adherence to FMCC standards and service levels.

• Mentor FMCC operators, duty managers, and call center staff to build high-performance teams.

• Deliver training on monitoring tools, analytics, and emergency protocols.

• Manage staffing, shift coverage, and readiness for 24/7 operations.

Key Performance Indicators (KPIs)

• Uptime of critical assets and systems

• PPM completion and schedule adherence

• Incident response and resolution times

• Timely reporting and escalation

• Client and customer satisfaction scores

• Reduction of energy and water consumption
  

Job Challenges

• Managing 24/7 operations in a mission-critical airport environment

• Ensuring system integration and data accuracy across multiple platforms

• Balancing resource efficiency with service quality and sustainability goals

• Maintaining business continuity under crisis conditions