Senior Officer - Client Servicing and Operations Support

First Abu Dhabi Bank

Job Title
Senior Officer - Client Servicing and Operations Support - First Abu Dhabi Bank Dubai
Job Description
Senior Officer - Client Servicing and Operations Support - First Abu Dhabi Bank Dubai

Role Summary
Join First Abu Dhabi Bank (FAB), the UAE s leading financial institution, as a Senior Officer supporting Relationship Management teams within the Corporate and Investment Banking (CIB) division. Based in Dubai, this client-facing operations role is designed to enhance the overall client experience by managing service requests, ensuring operational efficiency, and acting as a liaison between customers and internal departments. If you are detail-oriented, client-focused, and experienced in banking operations, this is your chance to grow within a high-performance environment.

Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Banking / Mortgage Professionals
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time

What You ll Do

* Provide end-to-end operational and administrative support to Relationship Managers and their clients across CIB & IB segments
* Handle a variety of service requests such as account maintenance, balance confirmations, corporate credit card operations, closure letters, and statement issuance
* Respond to internal and external client inquiries via multiple platforms including T24, SharePoint, DMS, and BPMS
* Act as the first point of contact for walk-in clients and process documentation in line with regulatory standards
* Coordinate with back-office teams to ensure SLAs and TATs are consistently met
* Maintain accurate records of service requests, correspondence, and operational logs
* Assist in resolving customer grievances and escalating service delivery gaps when required
* Ensure compliance with internal controls and safe custody of security items
* Identify and propose areas for process improvement and risk mitigation within client servicing workflows

Candidate Requirements

* University degree in Commerce, Banking, or related field
* Minimum 2 years of banking experience with exposure to client servicing or back-office operations
* Solid knowledge of banking procedures, account servicing, and corporate documentation
* Familiarity with platforms such as T24, DMS, SharePoint, and internal banking systems
* Excellent verbal and written communication skills with a strong customer-first approach
* Capable of handling high volumes with accuracy and attention to detail
* Strong team player with adaptability to fast-paced environments