Senior Officer - IT Park Support Dubai Parks and resorts

Job Overview:

Here's your chance to step into the role of Senior Officer - IT Park Support in Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

• Delivering IT support services to all various business operations such as park operation, retail and F&B business and end users.

• Able to trouble shoot systems, network problems and diagnosing and solving hardware or software faults.

• Ensure all incidents and requests are recorded in Service Desk and actioned upon quickly.

• Manage daily support issues on site, and escalating to proper channels when necessary.

• To deploy, maintain IT equipment and software, on site across the park.

• Support the park in various operation roles during busy days

About you:

• Min 2-3 years of IT support role experiences in in hospitality industries such as parks, F&B or Retail operations.

• Previous experience in handling Point of Sales ( POS ), other retail or F&B systems.

• Minimum a Diploma in Information Technology /Computer Science and/or relevant field
• Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCSDT), CompTIA A+ or equivalent certifications.

• Able to communicate with business users at all levels.