Senior Technical Support Specialist Lean Technologies  

Employer Active

Posted 16 hrs ago

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Respond promptly to client issues via Plain, Slack, WhatsApp, email, and occasionally on calls or online meetings

  • Investigate, triage, and resolve API and product-related problems using tools such as Elasticsearch, Postman, and internal admin panels
  • Escalate bugs and feature requests to engineering and product teams, providing clear context and documentation
  • Document solutions, new processes, and frequently asked questions to expand our support resources
  • Participate in incident management, including taking part in on-call rotations
  • Perform basic QA testing during issue triage and incident resolution
  • Identify and suggest improvements to support processes, tools, and documentation as you encounter opportunities

Desired Candidate Profile

Experience working with APIs; API testing using Postman is essential

  • Ability to read logs and understand code (any programming language is a plus)
  • Solid grasp of OAuth and client-server relationships
  • Medium-level SQL skills (SELECT queries, filtering, JOINs, aggregation, date functions, CASE, UNIONs)
  • Able to create basic SQL queries independently
  • Experience in fintech, ideally within fiat fintech (banks, neobanks, etc.)
  • Basic QA knowledge is a plus
  • Technical writing skills are a plus
  • Strong troubleshooting abilities
  • Proactive and takes ownership of resolving issues
  • Comfortable with change and ambiguity
  • Documents solutions and improves processes
  • Experienced in supporting B2B or enterprise clients
  • Fluent or native Arabic speaker is required

NB. While we think the above experience could be important, we re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!

Company Industry

Department / Functional Area

Keywords

  • Senior Technical Support Specialist

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Lean Technologies  

Lean enables companies to seamlessly connect to their users bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Backed by top-tier global investors including General Catalyst, Sequoia and Shorooq, and having recently raised $67.5M in Series B funding, we re building the rails for Open Finance in MENA. We re trusted by 250+ clients across the UAE and Saudi Arabia including the likes of Binance, Etisalat Group, Careem, Sarwa, and many more - making it the region s most valuable Open Banking platform.

Joining Lean means working on impactful problems, shaping the future of finance in the region, and being part of a fast-growing team that s setting the standard for open banking in MENA.

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

Read More

https://jobs.ashbyhq.com/LeanTech/ed26243f-9243-44c0-a10f-af91c49fee29

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