Service Desk Analyst

Quess Corp Middle East

Employer Active

Posted 9 hrs ago

Experience

1 - 2 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Serve as the first point of contact for all IT-related queries via phone, email, and ticketing system.

Provide Level 1 technical support for hardware, software, network connectivity, printers, and user access issues.

Log, categorize, track, and manage incidents and service requests using the service management tool.

Perform basic troubleshooting and escalate unresolved issues to Level 2/Level 3 teams.

Install and configure desktops, laptops, operating systems, and standard applications.

Assist users with password resets, account unlocks, and general user support in Windows environment.

Maintain documentation, knowledge base, and SOP updates.

Ensure SLAs and response timelines are achieved.

Deliver excellent customer service and ensure positive user experience.

Desired Candidate Profile

Locally available candidates only apply for this job

With excellent communication skills in Arabic and English. The candidate will be responsible for providing first-level technical support, incident logging, basic troubleshooting, and ensuring timely resolution and escalation as required.

Required Skills & Experience:

  • 1 2 years of experience in IT Service Desk / Technical Support / Helpdesk role.
  • Fluent in Arabic & English (mandatory).
  • Hands-on knowledge of Windows OS, MS Office Suite, Active Directory, and basic networking.
  • Experience with ITSM tools (ServiceNow / ManageEngine / Remedy or similar).
  • Strong troubleshooting and problem-solving skills.
  • Ability to work in fast-paced support environment.

    Preferred Qualifications:

    • IT Certifications such as CompTIA A+, ITIL Foundation, MCSA, CCNA (plus point).
    • Experience supporting corporate users in UAE preferred.
    • Excellent communication & interpersonal skills
    • Customer-oriented attitude
    • Team player with willingness to learn
    • Ability to multitask and prioritize

Company Industry

Department / Functional Area

Keywords

  • Service Desk Analyst

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Quess Corp Middle East

  • Job Position Service Desk Analyst
  • Company Name Quess Corp Middle East
  • Level 1 (Arabic Speaker)
  • Location: Dubai, UAE
  • Availability: Immediate Joiners Preferred
  • Experience 1 to 2 Years only

https://gotogulf.com/JobDescription.aspx?job_id=604671