ServiceNow Business Analyst ITSM
DXC Technology
Employer Active
Posted 9 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Gather, analyze, and document business requirements for ITSM processes using ServiceNow
- Collaborate with stakeholders to identify business challenges and opportunities for improvement
- Translate business needs into detailed functional and technical requirements
- Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
- Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
- Conduct workshops and stakeholder interviews to validate requirements and design decisions
- Support UAT, training, and deployment activities
- Provide post-implementation support and continuous improvement recommendations
- Develop process documentation, user stories, use cases, and workflow diagrams
- Ensure compliance with governance, best practices, and organizational standards
Desired Candidate Profile
Qualifications:
- Experience working in large-scale ServiceNow implementations
- Familiarity with reporting and dashboarding in ServiceNow
- Experience with integration of ServiceNow with other platforms/tools
- Ability to work independently and as part of a cross-functional team
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