ServiceNow Process Architect

Client of Linking Humans

Employer Active

Posted 16 hrs ago

Experience

4 - 9 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Lead the design and optimisation of ServiceNow processes across multiple modules (ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, ITAM).
  • Act as a subject matter expert, providing guidance to clients and internal teams on ITIL-aligned service management practices.
  • Engage with stakeholders to gather requirements, document business processes, and develop functional specifications.
  • Translate business requirements into scalable, efficient ServiceNow solutions.
  • Collaborate with technical teams to ensure configurations, customisations, and integrations align with process designs.
  • Support testing and validation phases, creating test scripts and guiding UAT to ensure accurate solution delivery.
  • Mentor junior team members and provide expert input on process improvements and platform best practices.

Required Experience & Qualifications

  • 4+ years of hands-on ServiceNow experience across multiple modules.
  • Proven experience in process design, configuration, and consulting.
  • ServiceNow CSA (Certified System Administrator) required.
  • At least three ServiceNow CIS (Certified Implementation Specialist) certifications.
  • ITIL 4 Foundation certification.
  • Strong stakeholder management, communication, and problem-solving skills.
  • Ability to work independently and within a team.

Desired Candidate Profile

We are seeking an experienced ServiceNow Process Architect to join a leading organisation in the UAE. This role is open to candidates already residing in Dubai or Abu Dhabi, as no relocation package is available.

Company Industry

Department / Functional Area

Keywords

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Client of Linking Humans

https://linkinghumans.com/job/servicenow-process-architect-local-candidates-only-8440